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Omni-Channel Strategist at VML MAP
Job Description & How to Apply Below
As a Senior Experience Strategist, bring over 7 years of experience to guide the development of groundbreaking omni-channel strategies for leading brands. This role emphasizes strategic collaboration within a dynamic agency environment, blending data insights with creative solutions. By leading cross-functional teams, you will cultivate deep client relationships and maximize customer lifetime value.
Key Responsibilities:
• Drive omni-channel frameworks for customer experiences
• Lead innovative CRM strategy development and mapping
• Facilitate workshops and direct research for insights
• Optimize customer engagement through data-driven approaches
• Craft strategic plans for brand storytelling and thought leadership
Requirements:
• 7+ years in customer experience, CRM, or strategy
• Expertise in Salesforce and advanced analytics tools
• Strong narrative crafting and executive communication skills
• Proven ability to manage complex strategic initiatives
• Leadership experience in cross-functional collaboration
Leverage your expertise to deliver transformative customer experiences at VML MAP.
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