Senior Account Manager, Brand

Zeno Group is the fiercely independent and global, integrated communications agency, born from PR. We bring together the boldest and brightest talent to help clients across industries and sectors unleash the power of strategic communications. Guided by our  Fearless Pursuit of the Unexpected,  we push the boundaries to achieve real business value and societal impact for clients. Winner of the industry’s most coveted awards including the 2024 PRWeek U.S. Outstanding Large Agency of the Year, 2023 PRWeek Purpose Agency of the Year, 2022 PRWeek Global Agency of the Year, 2022 PRovoke Best Large Agency to Work For in North America and a three-time winner of PRWeek’s Best Places to Work.

Zeno has also been previously recognized by the Cannes Lions International Festival of Creativity. Zeno is a DJE Holdings Company.

Job Description:

Senior Account Manager, Brand Do you enjoy helping brands build relevance, strengthen reputation and connect with audiences through meaningful storytelling and integrated communications? Are you energized by leading client relationships, shaping communications strategies and helping teams bring impactful ideas to life?

As a Senior Account Supervisor, Brand at Zeno, you will lead integrated communications programs for leading brands, partnering closely with clients, account teams and cross-functional specialists to deliver campaigns that engage audiences and support business objectives.

This role is ideal for a communications professional who enjoys balancing strategic thinking with hands-on leadership. You'll have the opportunity to guide client programs, lead earned media and integrated initiatives, mentor junior team members and contribute to business growth.

About the Role:

Client Leadership & Strategic Counsel:
Serve as a trusted day-to-day client advisor, leading communications programs, providing strategic recommendations and building strong relationships across multiple accounts.

Brand Strategy & Storytelling:
Develop messaging, narratives and communications strategies that connect brand priorities with audience insights, cultural relevance and business objectives.

Media Relations & Executive Visibility:
Lead earned media and executive visibility programs, including outreach strategy, spokesperson preparation, media materials and relationship-building with key journalists.

Integrated Campaign Leadership:
Partner across creative, digital, social, creator, analytics and other disciplines to develop and execute integrated campaigns, events and brand experiences.

Business Growth & New Business:
Identify opportunities to expand client relationships and contribute to cross-practice and cross-office new business efforts.

Team Leadership & Talent Development:
Mentor and support junior team members through clear direction, thoughtful feedback and opportunities to learn and grow.

Account & Operational Management:
Oversee budgets, timelines, resources and deliverables while ensuring strong execution, collaboration and client service.

About You:

6+ years of experience in public relations, communications, brand marketing or related fields within an agency or similar environment.

Experience leading integrated communications programs that support brand and business objectives.

Strong media relations experience, with a track record of building relationships with journalists and securing meaningful earned coverage.

Experience developing brand narratives, messaging and strategic communications recommendations.

Strong writing, editing, storytelling and presentation skills, with experience developing client-facing materials.

Experience managing day-to-day client relationships and providing strategic counsel across multiple work streams.

Strong project and account management skills, including experience managing budgets, timelines and multiple priorities.

Experience collaborating across integrated communications teams and disciplines.

Experience mentoring, coaching and providing feedback to junior team members.

Collaborative and adaptable mindset with curiosity about culture, consumer behaviour and the evolving communications landscape.

Preferred Qualifications:

Experience supporting major consumer or lifestyle brands.

Experience leading integrated campaigns across earned, owned, social, creator or experiential channels.

Experience supporting executive visibility, reputation management or thought leadership programs.

Experience contributing to organic client growth or new business pitches.

Pay Range: $75,000 - $85,000 CAD/yr.

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