Community Outreach Relations Officer

Position: Community Outreach Relations Officer, FT
Employment Type:

Full-time, Long Term Contract
Department :
Shelter and Respite Services
Union:  Excluded
Salary:  Up to $60,000 annually
File #:  26-SRS-28 (1 OPEN)
Posting Date:  October 5, 2026
Posting Close :
October 19, 2026
Reason for vacancy:  New Hire
The Community Outreach Relations Officer is required to work Monday - Friday from 9:00 am- 5:00 pm.
Position Summary  The Community Outreach Relations Officer plays a pivotal role in strengthening Dixon Hall’s reputation and relationships within the communities we serve. Focused on proactive, transparent, and community-centred communications, this position will support Dixon Hall’s Housing, Shelter, and Property Management teams by ensuring consistent messaging, timely information sharing, and positive engagement with residents, tenants, and neighbours. The successful candidate will be a skilled communicator who thrives at the intersection of community engagement, issues management, and storytelling, someone who can translate operational updates into clear, compassionate messages that build trust and understanding across diverse audiences.
Responsibilities  Community, Tenant and Resident Communications   Develop and implement communication plans for Dixon Hall’s winter respite and surge capacity centres, shelters, and housing sites.
Coordinate and distribute resident and tenant communications including notices, updates, and newsletters.
Draft clear, empathetic, and accessible messages to inform community members of operational updates, construction activities, or service changes.
Support the creation of signage, FAQs, and information packages for housing and shelter programs.
Work with site managers to identify emerging issues and provide communication solutions that promote transparency and community trust.
Reputation and Community Relations   Act as a key point of contact for community engagement around shelter and housing sites.
Build and maintain strong relationships with local residents, community organizations, and stakeholder groups.
Monitor public sentiment and media activity related to Dixon Hall’s shelter and housing operations and provide regular updates to the Director, Marketing & Communications.
Support rapid response communications and contribute to issues management strategies in collaboration with the Mar Comm and Housing teams.
Content Development and Storytelling   Highlight positive stories of client progress, community partnerships, and impact within our housing and shelter network.
Create content for internal and external platforms, including newsletters, the Dixon Hall website, and social media.
Ensure all communications align with Dixon Hall’s brand voice, values, and commitment to dignity and inclusion.
Collaboration and Leadership   Work collaboratively with the Housing, Shelter, and Property Management teams to ensure alignment between operational priorities and communications efforts.
Work closely with the Marketing and Communications department to ensure that agency-wide brand guidelines are applied consistently and communications remain uniform and standardized.
Supervise and mentor the Community Engagement and Outreach Assistant, providing guidance and oversight on community projects and events.
Participate in cross-departmental meetings and contribute to organizational communication planning.
Other duties as required
Qualifications   Post-secondary degree or diploma in Communications, Public Relations, Community Development, or a related field.
2–4 years of experience in community relations, public communications, or stakeholder engagement, preferably in the non-profit or housing sector.
Demonstrated experience in issues management and community engagement.
Strong interpersonal skills and cultural competency in working with…