Coordinator, Visual Merchandising - Signs

• Employee Type:
  Permanent
• Full-Time/Part-Time:
  Full-Time

Indigo is a physical and digital place inspired by and filled with books, ideas, beautifully designed lifestyle products, and the creative people who help make it all happen. We believein real books, living life fully and generously, being kind to each other and to the environment,and that stories — big and little — connect us. Indigo is our customer's happy place — for joyful moments of discovery and to connect with people who share their passion for reading, their belief in ideas, and their commitment to making the world a better and more beautiful place.

Our Mission is to inspire reading and enrich the lives of book lovers. As such, we believe inthe power of people and their stories. We aim to attract top talent, nurture the potential ofour employees, and create space for everyone to thrive. Our Guiding Principles are thefew key ideas that are meant to influence everything we do, every day.

• We Will Hire, Inspire, Promote and Retain the Best
• We Will Be Entrepreneurial
• We Will Be Committed to Caring About Each Other, Our Communities, and Our Environment
• We Will Be Committed to True and Shared Value Creation
• We Will Be Systems Thinking, Data Driven and AI enabled

The Coordinator, Visual Merchandising
- Signs is responsible for delivering impactful, customer-focused signage programs that support strategic initiatives, strengthen the Indigo brand experience, and drive business results. As the subject matter expert for store signage, this role partners cross-functionally with Visual Merchandising, Creative Studio, Marketing, and external vendors to develop and execute accurate, timely, and effective signage solutions across the store network.

• Successful delivery of seasonal and ad hoc signage programs on time, within budget, and with a high degree of accuracy
• Accuracy and maintenance of store profile information used for signage distribution and execution
• Timely resolution of signage-related support requests and inquiries
• Positive feedback and strong partnerships with internal and external stakeholders
• Continuous improvement of signage processes, tools, and communication

• Act as the primary point of contact and subject matter expert for signage programs and processes
• Develop, audit, and manage signage matrices for seasonal campaigns and initiatives
• Coordinate signage reviews with Visual Merchandising leadership and key stakeholders
• Create and distribute clear, actionable communications to support seasonal signage execution in stores
• Develop training resources and educate partners on signage standards, tools, and processes
• Support seasonal changeovers, new store openings, renovations, and other key business initiatives as required

• Lead signage briefing and copy request processes, ensuring clear and complete project requirements
• Collaborate on creative reviews to ensure signage supports merchandising and business objectives
• Maintain the accuracy of signage matrices throughout project life cycles
• Review final artwork files to ensure quality, accuracy, and production readiness
• Manage timelines and cross-functional communication for ad hoc signage projects, store openings, renovations, and special initiatives

• Coordinate signage programming and production requirements
• Manage invoice processing and budget tracking with accuracy and timeliness
• Resolve production, delivery, and quality-related issues
• Collect and communicate signage shipment and tracking information to stores and stakeholders

• Maintain and continuously improve signage tools, portals, and documentation
• Manage signage-related support tickets and inquiries
• Maintain accurate store profile information to support operational efficiency
• Identify opportunities to streamline processes, improve execution, and enhance consistency across the store network
• Leverage technology and innovative solutions to improve signage workflows and communication

• Build strong partnerships across teams to deliver solutions efficiently and effectively
• Share knowledge, best practices, and expertise with colleagues and stakeholders
• Foster collaboration by encouraging diverse perspectives and open communication
• Influence without direct authority and build alignment across cross-functional teams
• Support a culture of continuous learning, innovation, and…