Chief Marketing Officer

The Chief Marketing Officer, Canada has overall responsibility for defining and delivering the marketing strategy across Manulife Canada. This includes leading all aspects of marketing, customer engagement, brand, digital, and customer experience to support the segment’s growth objectives, distribution effectiveness, and financial performance.
As a member of the Canada Segment Leadership Team, the CMO is accountable for shaping a modern, integrated, and commercially oriented marketing function that aligns to global strategy and enables strong execution across Canada’s businesses.

The role partners closely with business, distribution, product, operations and technology leaders to translate commercial priorities into data-driven, insight-led marketing strategies that advance Manulife’s ambition to become the #1 choice for customers, while driving acquisition and retention.

In alignment with enterprise priorities, the CMO will lead the continued modernization of marketing across Canada, embedding digital-first, data-driven, and AI-enabled capabilities to enhance personalization, improve campaign effectiveness, and generate measurable business outcomes.

The CMO also ensures alignment across Canada and global teams, balancing consistency of brand and strategy with the needs of the Canadian market, and providing strategic counsel to senior leaders on growth opportunities, market positioning, and customer engagement.

Position Responsibilities:

Define and execute a comprehensive Canada marketing strategy aligned to business growth priorities, customer segments, and enterprise objectives.
Partner with business and distribution leaders to drive demand generation, client acquisition, retention, cross-sell, and digital adoption outcomes across Canada’s businesses.
Establish clear performance metrics and KPIs; leverage data and insights to optimize marketing effectiveness and demonstrate return on investment.
Own the Canada marketing budget and annual planning process, ensuring decisions are aligned to strategic priorities, optimizing resource allocation, and measurable business outcomes.
Strengthen the role of marketing as a commercial function, directly contributing to revenue growth, earnings, and distribution effectiveness.

Commercial Growth and Performance:
Define and execute a comprehensive Canada marketing strategy aligned to business growth priorities, customer segments, and enterprise objectives.
Partner with business and distribution leaders to drive demand generation, client acquisition, retention, cross-sell, and digital adoption outcomes across Canada’s businesses.
Establish clear performance metrics and KPIs; leverage data and insights to optimize marketing effectiveness and demonstrate return on investment.
Own the Canada marketing budget and annual planning process, ensuring decisions are aligned to strategic priorities, optimizing resource allocation, and measurable business outcomes.
Strengthen the role of marketing as a commercial function, directly contributing to revenue growth, earnings, and distribution effectiveness.

Digital, Data and AI Enabled Marketing Transformation:
Lead the modernization of the marketing function across Canada, embedding best-in-class digital, data, marketing technology, and personalization capabilities.
Advance AI-enabled marketing capabilities to enhance personalization, customer insights, campaign performance, productivity, and speed to market.
Partner with technology and data teams to deliver integrated, scalable platforms that support marketing execution, digital experiences, and measurement.
Ensure responsible use of customer data and AI, with privacy, security, accessibility, legal, and regulatory requirements embedded by design.

Customer Engagement and

Experience…