Account Manager; Influencer Marketing & Social Media)

Position: Account Manager (Influencer Marketing & Social Media)
Account Manager (Influencer Marketing & Social)
The Influence Agency is a full-service digital marketing agency that specializes in SEO, Paid Media, Web Design & Development, Influencer Marketing, Social Media Management, Content Strategy & Development, and much more!

Rooted in creativity and performance-focused execution, our award-winning team develops digital experiences designed to captivate, convert, and grow. We’re always looking for driven team members who thrive on pushing boundaries, trying new approaches, and elevating brand stories in ways that make a real difference.

We’re looking for a strategic, autonomous, and client-focused Client Success Manager (CSM) to join our team! At our agency, CSMs are responsible for account management, strategic input, client relationship management, and reporting on a variety of creative campaigns, including influencer marketing and user-generated content.

Team Member Traits
Personal Characteristics

Cares greatly about their clients, coworkers, and self

Highly empathetic, positive, respectful and competitive

Open-minded, curious, inclusive and trustworthy

Hard-working, prompt, organized, effective, detailed, and has meticulous follow-up

A passion for learning and improving

A natural problem solver who identifies solutions

Sense of humour

Ability to think quickly and learn fast

Is a team player but also knows how to work independently

Abilities & Skills

Able to work closely across departments to execute programs with multiple monthly recurring services

Expert in all things Influencer Marketing, Social Media, UGC, and Branded Content/Creative Services best practices, with an ability to educate and advise clients

Impeccable organizational skills with a proactive approach to staying ahead of client communications, influencer campaign management, and service-driven project workflows

Expertise in social media strategy, from planning content strategy to content production, leveraging trends to produce thumb-stopping content

Excellent analytical skills and leverage data, metrics, analytics and consumer behaviour trends to drive actionable insights and recommendations

Can manage budgets and campaigns across creative digital channels to drive strong engagement

Excellent communication skills to be the glue between clients and our operations team. Strives to do good for their clients and provide them a stellar customer experience

Baseline knowledge of SEM services (paid media, SEO, web development, CRO) is considered an asset

Experience

3+ years of account/client management experience in the marketing or PR space

3+ years of experience coordinating and executing influencer marketing and social media campaigns end-to-end

1+ year of sales experience in some capacity is an asset

Marketing agency experience is strongly preferred

Nice to have

Experience planning and executing client events, activations, or experiential marketing initiatives

Experience developing PR gifting or influencer seeding strategies, including overseeing the creation and distribution of PR boxes

Familiarity with managing integrated campaigns that combine influencer marketing, branded content, social media, experiential marketing, and PR initiatives

Key Responsibilities
The ebbs and flows of work at an agency mean your role will be rich with variety.

The right candidate will embrace the diversity of this environment and view it as an opportunity to learn and try new things.

As a CSM, your core responsibilities will be:

Program Management & Execution ( Influencer Marketing, UGC, Social Media)

Lead end-to-end influencer marketing programs, overseeing campaign strategy, execution, budgets, timelines, creator selection, approvals, and overall program success while partnering with internal specialists for executional support

Oversee integrated social media programs from an account management perspective, ensuring deliverables, timelines, and client objectives are met in partnership with the Social Media team

Act as the primary liaison between clients and internal Creative teams to develop branded content that aligns with campaign objectives, brand guidelines, and platform best practices

Collaborate cross-functionally across Influencer Marketing, Social Media, Creative, Paid Media, and Production to ensure campaigns are delivered on time, on budget, and to a high standard

Lead regular campaign planning sessions, status meetings, and cross-functional brainstorms to optimize performance and achieve client KPIs

Monitor campaign progress, proactively identifying…