Volunteer Coordinator

Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship.

As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship.

As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

The Volunteer Coordinator provides support to the Manager of Volunteers, coordinating delivery of all required volunteer administrative support services for The Salvation Army (TSA) Ontario Distribution Centre (ODC) ‘Behind the Shield’ Volunteer Program and as an assist to the Manager of Volunteers other duties where needed. They perform daily tasks related to volunteer administration operations and responds to volunteer inquiries via phone and email and provides a welcoming atmosphere for volunteers entering ODC.

• Triage volunteer scenarios, specifically pre-screening processes for new volunteers, ensuring alignment with volunteer registration acceptance criteria.
• Ensure all volunteer warehouse supplies inventory levels are maintained, and re-orders are placed in a timely manner to outages.
• Ensure effective and accurate management of inbound and outbound emails received through the ODC volunteer email account etc.
• Assist Manager, Volunteers and Durable Goods with the maintaining accurate records of group volunteer opportunity planning where needed.
• Manage administration of the volunteer shifts in the MyImpact volunteer platform with case-by-case adjustments for corporate team requests.
• Assist Manager, Volunteers and Durable Goods with yearly strategic volunteer plans and Volunteer Appreciation event.
• Provide onboarding to new volunteers; ensures volunteers receive, complete, and return required forms in a timely manner.
• Maintain filing systems for volunteer documentation.
• Provide orientation of the ODC Warehouse Health and Safety measures to volunteers and provide specific sorting activity orientation.
• Provide documentation of completed volunteer hours to volunteers, upon request.
• Seek continually to improve the Volunteer program, processes and policies, and volunteer activities and facilitation documentation, as needed.
• Ensure ODC volunteer standards and policies are upheld.
• Responsible for reporting any volunteer problems per policies and procedures.

• In consultation with the Manager, Volunteers and Durable Goods prepares Volunteer Rooms with snacks, cleanliness, aprons and glove supplies, volunteer orientation documentation.
• Maintain a clean…