Philanthropy & Audience Relations Manager

Reporting to the Executive Director, as the Philanthropy & Audience Relations
Manager you will set and realize community building and revenue goals. Your main responsibilities will be:

• Implement and oversee transition to new donor and community member relationship management database and ticketing system
• Manage CRM and ticketing software by creating events, group visits, timed entrances
• Make strategic recommendations based on reports of actual and potential attendance

• Create and implement annual fundraising plan along with principal staff and volunteers
• Manage and track identification, cultivation, solicitation and stewardship activities
• Manage relationships with individual and foundation donors
• Manage and implement direct mail and email campaigns
• Maintain meeting minutes and notes
• Prepare and implement membership, stewardship and cultivation events
• Identify and research prospective private sector supporters
• Prepare proposals and reports for individuals, foundations and corporations
• Manage and prepare public sector grant writing and reporting
• Maintain accurate records of donor activity
• Maintain consistent and accurate donor, sponsor and funder recognition information
• Maintain consistent and accurate donor and sponsor benefits information
• Coordinate recording of financial contributions with Bookkeeper
• Prepare receipts and thank you letters for individual and foundation donors
• Process donations made by credit card and cheque

• Work with Executive Director to manage online ticketing to individuals and groups
• Work with staff to manage onsite processing of tickets
• Maintain consistent and accurate information about stakeholders in the performing arts, heritage and educational fields
• Maintain consistent and accurate information about prospective educational and community groups for sales of museum visits and programs
• Work with staff to manage online sales of museum merchandise
• Manage electronic newsletters, including writing and proofreading
• Create social media posts to support mission, programming, and audience engagement
• Update website content related to events, group and individual visits
• Update website content related to philanthropic giving and sponsor ships
• Ensure that all communications materials reflect the diversity of Canada and its artists and audiences, and meet standards of accessibility and inclusive language practices.

CTM is a dynamic start-up with a small team: work will inevitably include other mutually agreed upon tasks