Bilingual Coordinator, Outreach & Partnerships

Department
Service Programs

Salary range
$46,700 - $49,000

Job type
Full-Time, Permanent, Hybrid working 2-3 days per week

The opportunity
Are you motivated by the chance to help ensure all young people in Canada can access mental health support and Feel Out Loud? Kids Help Phone (KHP) is Canada’s Unlock The Hope Youth Charity. We’re the first and Canada's only national 24/7, free, confidential, and multilingual e-mental health service for youth and a global leader in innovation for youth and their well‑being.

Kids Help Phone is looking for a passionate and energetic Coordinator, Bilingual Outreach & Partnerships to help connect young people across Canada with mental health resources and support services. In this role, you'll coordinate outreach initiatives, attend and support community events, build relationships with schools, post‑secondary institutions, and community partners, and help expand awareness of Kids Help Phone's programs and services.

The ideal candidate is a strong relationship builder who is comfortable speaking to groups, coordinating events, engaging youth, and working collaboratively with internal and external stakeholders. As a bilingual team member, you will also provide French-language support through communications, outreach materials, translations, and stakeholder engagement activities.

The responsibilities:
Outreach and Events
Research and secure outreach opportunities that align with organizational priorities.
Coordinate and attend events, presentations, and community activations to promote KHP services and programs.
Build and maintain relationships with youth, educators, community partners, and other stakeholders.
Collaborate with internal teams and external partners on outreach initiatives, campaigns, and activations.
Travel across Canada as required to support outreach and awareness initiatives.

Outreach Operations
Support with outreach-related budgets and expenses, with support and oversight from the Manager.
Coordinate the ordering, distribution and inventory management of outreach and promotional materials.
Support KHP volunteers and ambassadors participating in outreach events, including coordinating volunteer involvement.

Communications and Reporting
Support the development and implementation of outreach and engagement plans with schools, post‑secondary institutions, community organizations, and other stakeholders.
Develop and distribute communications and outreach materials to promote KHP programs, services, resources, and events.
Provide French language support across programs and departments, including translations, communications, and stakeholder engagement, as required.
Monitor and respond to shared inboxes and external inquiries received by email, phone, and in person.
Analyze and report on outreach metrics, material dissemination, engagement trends, and stakeholder feedback to support continuous improvement.

The qualifications:
Education and Knowledge
Post‑secondary degree or diploma in relevant discipline
Strong understanding of school or post‑secondary student landscape in Canada
Bilingualism;
French and English

Experience/Skills
1-2 years recent related experience working in the non‑profit, mental health or community sector completing youth engagement, outreach or student support work
Outreach experience with youth
Experience working with volunteers and/or students
Experience and confidence in public speaking and facilitation
Strong written and verbal communication skills in both English and French
Proven ability to build relationships and work collaboratively with a broad range of stakeholders, including students, post‑secondary administrators and program partners
Strong organizational and administrative skills, with the ability to manage multiple priorities, records, and…