Patient Care Manager, Endoscopy

Job Description

At Mount Sinai Hospital, your leadership and vision set the tone for patient care, staff development, and nursing excellence within an academic clinical setting. As a Patient Care Manager (PCM) for our Endoscopy/Ambulatory GI Services you will build team capacity, implement care standards, and contribute to the unit’s ongoing development. As the only hospital in Canada to have achieved the prestigious Magnet® recognition for nursing excellence, you’ll be leading within a system internationally recognized for empowering nurses to shape care, drive outcomes, and lead change.

This is a setting where patient- and family-centered care and interprofessional collaborative practice are at the forefront of what we do.

This role reports to the Senior Clinical Program Director for Surgical Services.

Is this you?
Are you skilled at solving patient care challenges through structured, evidence-based thinking? You approach quality improvement by balancing analysis, input from the team, and operational realities. Whether refining a workflow or evaluating performance data, you focus on practical outcomes that benefit both patients and staff. Your strength lies in translating big-picture goals into focused action the team can sustain.

You’re someone who sees potential in people and provides them the support, structure, and feedback to realize it. With a natural ability to inspire and motivate, you create environments where high standards feel achievable and well-supported. Whether you’re supporting change or mentoring someone through a new challenge, you know how to keep your team grounded and moving forward. This role extends your impact beyond clinical outcomes by developing the people who drive them.

If you’re someone who builds trust across disciplines, you understand how vital collaboration is to consistent, safe care. You’re confident navigating competing priorities, addressing disagreements directly, and keeping people focused on shared goals. In practice, that might mean aligning care plans across disciplines, coordinating input during huddles, or working through differing perspectives on planning. These abilities help you create alignment across teams, turning complexity into coordinated action.

About this team:
The Endoscopy unit at Mount Sinai Hospital is at the forefront of gastrointestinal and respiratory care, performing over 9, endoscopic procedures each year in our state-of-the-art unit. Our skilled team conducts a diverse array of procedures to screen, diagnose and monitor gastrointestinal and respiratory conditions including but not limited to colonoscopy, gastroscopy, bronchoscopy, capsule endoscopy and endoscopic retrograde cholangiopancreatography (ERCP). Our unit is dedicated to utilizing the latest in medical technology to enhance patient outcomes and advance the field of endoscopy.

In this role you will: