Patient Care Coordinator

Posting Summary

This permanent full‑time position (salary $45.85–$57.31 per hour, 37.5 hours per week, Monday‑Friday shift) is located in Toronto General Hospital/Princess Margaret Cancer Centre and reports to the Manager.

The inpatient/outpatient Patient Care Coordinator will support the Classical Hematology Program (Thrombosis Clinic, Red Blood Cell Disorders Clinic, General Hematology Clinic) and the Palliative Care Program (inpatient and outpatient services). These programs provide specialized, interdisciplinary care for patients with complex non‑malignant hematologic conditions, cancer‑related pain needs, and end‑of‑life care across oncology diagnoses.

The portfolio includes leadership responsibilities for administrative staff, registered nurses, clinical coordinators, and allied health professionals working collaboratively within an interdisciplinary model.

• Ensure efficient day‑to‑day operations of clinical areas.
• Implement continuous improvement and project management practices to strengthen clinic processes.
• Perform financial and administrative responsibilities to ensure efficient and effective site operation.
• Contribute to staff development by promoting a supportive/collaborative learning environment based on adult learning principles and nursing practice standards for nurses, students, and ancillary staff.
• Perform human resources responsibilities in collaboration with the nurse manager.
• Liaise with members of the multidisciplinary team to ensure high standards of quality and optimal management of patient care outcomes, including data collection and reporting.

• Completion of a BScN or equivalent Bachelor of Nursing degree (Diploma in Nursing required).
• Master’s degree in Nursing preferred.
• Basic Cardiac Life Support (BCL) certification.
• Three (3) years of nursing experience, including supervisory capacity relevant to the area of responsibility.
• Current licence (certificate of competency) from the College of Nurses of Ontario.
• Active membership in a professional nursing association or related interest group.
• Strong leadership and motivational skills.
• Experience with project management and/or Lean process improvement.
• Teamwork skills and ability to collaborate with others in delivering patient care.
• Excellent problem‑solving, decision‑making, and time‑management skills.
• Clinical and patient teaching skills.
• Professional and courteous work style with high‑quality output and meeting deadlines in line with UHN standards.
• Initiative, good judgment, and ability to multitask.
• Adaptability to change and facilitation of its acceptance.
• Adherence to patient confidentiality per UHN policy.
• Effective organizational, interpersonal, and communication skills.
• Knowledge of applicable legislation, UHN and departmental policies.
• Client‑service orientation with an appreciation for diversity and inclusive collaboration.

• Competitive salary package.
• Participation in the Healthcare of Ontario Pension Plan (HOOPP).
• Convenient access to transit and UHN shuttle service.
• Flexible work environment.
• Opportunities for development and promotion within a large organization.
• Additional perks, including corporate discounts (travel, restaurants, parking, phone plans, auto insurance) and on‑site gym access.

UHN is an equal‑opportunity employer committed to an inclusive recruitment process and workplace. Requests for accommodation can be made at any stage of the recruitment process. Applicants must inform UHN of any requirements.

UHN reserves the right to decline consideration for any application that contains misleading, inaccurate or incorrect information.