Medly Clinical Coordinator

Company Description

UHN is Canada’s #1 hospital and the world’s #1 publicly funded hospital. With 10 sites and more than 44,000 TeamUHN members, UHN consists of Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute, The Michener Institute of Education and West Park Healthcare Centre. As Canada’s top research hospital, the scope of biomedical research and complexity of cases at UHN have made it a national and international source for discovery, education and patient care.

UHN has the largest hospital‑based research program in Canada, with major research in neurosciences, cardiology, transplantation, oncology, surgical innovation, infectious diseases, genomic medicine and rehabilitation medicine. UHN is a research hospital affiliated with the University of Toronto.

UHN’s vision is to build a Healthier World and it is only because of the talented and dedicated people who work here that we are continually bringing that vision closer to reality.

• Union: Non-Union
• Number of Vacancies: 1
• New or Replacement Position: Replacement
• Site: Toronto General Hospital
• Department: Cardiology
• Reports to: Nurse Manager
• Salary Range: $45.85 – $57.31 per hour
• Hours: Various as required
• Shifts: Monday to Friday
• Status: Casual
• Closing Date: June 30, 2026

The Medly Coordinator supports the delivery of high‑quality care for heart failure patients by managing daily Medly alerts in collaboration with the Heart Function Nurse Practitioner and physicians. This role involves monitoring and triaging patient alerts, communicating with patients and families to support proper use of Medly, and providing education on heart failure management and self‑care. The incumbent applies clinical knowledge and best‑practice guidelines to support guideline‑directed medical therapy, including medication titration, while ensuring accurate documentation within the EPIC health information system in accordance with regulatory standards.

Working closely with interdisciplinary teams, referring providers, and organizational partners, the Medly Coordinator prioritizes workload effectively, contributes to continuous quality improvement initiatives, and promotes a collaborative and patient‑centered care environment.

• Manage the daily (Monday‑Friday) Medly alerts in partnership with the Heart Function Nurse Practitioner and physicians
• Communicate with patients and families and review proper use of Medly; prioritize alerts and escalates to the NP/MDs as appropriate
• Provide patients and families with heart failure education on signs and symptoms of heart failure and self‑care management
• Use Medly to support guideline‑directed medical therapy for heart failure and titration of medications
• liaise with a wide array of administrative and clinical team members throughout the organization and referring physicians and organizations
• Prioritize and triage daily workload to complete tasks within regular working hours
• Document actions and communication according to College of Nurses of Ontario standards using EPIC health information system
• Apply best‑practice guidelines to ensure that patients receive care according to organizational and provincial standards
• Contribute to the achievement of established department goals and objectives and adhere to department policies, procedures, quality standards, and safety standards
• Promote and maintain a positive and calming working relationship with team members and a healthy work environment
• Participate in continuous quality improvement activities to enrich and advance processes through the effective use of resources and systems to deliver optimal patient care to our Indigenous health authority partners and community members
• Perform cross‑functional responsibilities and other duties consistent with the job classification, as assigned

• Current registration with the College of Nurses of Ontario
• Bachelor of Science in Nursing;
  Master’s preferred
• Current BCLS Certification
• Minimum 3 to 5 years’ cardiology/C.V. surgery nursing and/or CICU/CVICU experience
• Strong organizational and time‑management skills
• Excellent interpersonal and customer‑service…