Senior Director of Care Guildwood Villa

Position: Senior Director of Care - Full Time - Guildwood Villa
Director of Care

Location:

Extendicare Guildwood, Scarborough, Ontario.

Mission
As the Director of Care, you will contribute to Extendicare’s purpose of Helping People Live Better by leading a high‑performing team dedicated to ensuring all residents receive the care they need.

Key Outcomes

Advocate for resident safety and continuous quality improvement in care delivery.

Achieve high resident and family engagement, as measured through experience survey results, by caring for each individual as we would our own family.

Consistently meet or exceed all quality and clinical indicators through effective execution of clinical programs.

Foster a positive culture and employee experience, increasing overall employee engagement year over year.

Ensure full regulatory compliance regarding resident care plans, organizational standards, policies, and procedures.

Key Responsibilities

Lead the resident care team, providing daily guidance and fostering a positive, collaborative, and accountable work environment that supports high performance and retention.

Ensure all care staff receive the education required to perform their roles effectively and support ongoing professional development.

Manage the care staffing model in alignment with Extendicare standards and legislated care hours. Assist with budget preparation and variance analysis for the nursing department.

Monitor and ensure adherence to healthcare regulations, licensing requirements, accreditation standards, and employment legislation, including timely investigations and action plans.

Identify and manage resident issues, mitigate clinical risks, and ensure prompt action on critical incidents in accordance with regulatory requirements.

Apply a customer service mindset by responding to feedback (complaints, recognition, suggestions) from residents, families, vendors, and team members with empathy and professionalism.

Oversee resident assessment and care planning processes, ensuring individualized care plans are aligned with resident preferences.

Work closely with the leadership team and liaise with care staff, residents, and families to optimize care delivery.

Implement quality improvement initiatives to enhance resident safety, wellness, and satisfaction.

Develop operational clinical and staffing plans aligned with home‑level strategic priorities.

Engage vendors on quality initiatives and training; collaborate with community health partners to enhance resident care.

Uphold and promote the organization’s Mission, Vision, Values, and ethical standards.

Qualifications

Bachelor’s degree in Nursing (Master’s degree preferred).

Current, unrestricted Registered Nurse (RN) registration with the applicable provincial licensing body.

Minimum of 5 years of nursing experience, including at least 2 years in a leadership role within long‑term care or a healthcare setting.

Strong knowledge of long‐term care regulations, standards, and best practices.

Demonstrated leadership, communication, and interpersonal skills.

Proven ability to collaborate with interdisciplinary teams and build strong relationships.

Experience implementing quality improvement initiatives that drive positive resident outcomes.

Proficiency with electronic health record (EHR) systems and relevant technologies.

Core Competencies

Business Knowledge

Industry/Regulatory Knowledge

Program Administration

People Management Customer Service

Priority Management

Attributes of an Effective Leader

Understanding organizational strategy and setting priorities to achieve goals.

Self‑motivated and results‑driven; takes ownership and accountability for delivering high‑quality, timely, and cost‑effective results.

Builds a collaborative team environment and effectively influences others.

Actively listens, values diverse perspectives, and communicates with respect.

Proactively identifies and resolves issues beyond defined role responsibilities.

Develops team capability through coaching, feedback, and continuous learning.

Uses data to measure performance and drive improvement initiatives.

What Extendicare Offers

Continuous mentorship and support for lifelong learning.

Opportunities for advancement and career growth.

A rewarding and meaningful work experience.

Employee Family Assistance Program.

Comprehensive benefits package.

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