Senior Director of Care Guildwood Villa

Director of Care

Location:

Extendicare Guildwood, Scarborough, Ontario.

As the Director of Care, you will contribute to Extendicare’s purpose of Helping People Live Better by leading a high‑performing team dedicated to ensuring all residents receive the care they need.

• Advocate for resident safety and continuous quality improvement in care delivery.
• Achieve high resident and family engagement, as measured through experience survey results, by caring for each individual as we would our own family.
• Consistently meet or exceed all quality and clinical indicators through effective execution of clinical programs.
• Foster a positive culture and employee experience, increasing overall employee engagement year over year.
• Ensure full regulatory compliance regarding resident care plans, organizational standards, policies, and procedures.

• Lead the resident care team, providing daily guidance and fostering a positive, collaborative, and accountable work environment that supports high performance and retention.
• Ensure all care staff receive the education required to perform their roles effectively and support ongoing professional development.
• Manage the care staffing model in alignment with Extendicare standards and legislated care hours. Assist with budget preparation and variance analysis for the nursing department.
• Monitor and ensure adherence to healthcare regulations, licensing requirements, accreditation standards, and employment legislation, including timely investigations and action plans.
• Identify and manage resident issues, mitigate clinical risks, and ensure prompt action on critical incidents in accordance with regulatory requirements.
• Apply a customer service mindset by responding to feedback (complaints, recognition, suggestions) from residents, families, vendors, and team members with empathy and professionalism.
• Oversee resident assessment and care planning processes, ensuring individualized care plans are aligned with resident preferences.
• Work closely with the leadership team and liaise with care staff, residents, and families to optimize care delivery.
• Implement quality improvement initiatives to enhance resident safety, wellness, and satisfaction.
• Develop operational clinical and staffing plans aligned with home‑level strategic priorities.
• Engage vendors on quality initiatives and training; collaborate with community health partners to enhance resident care.
• Uphold and promote the organization’s Mission, Vision, Values, and ethical standards.

• Bachelor’s degree in Nursing (Master’s degree preferred).
• Current, unrestricted Registered Nurse (RN) registration with the applicable provincial licensing body.
• Minimum of 5 years of nursing experience, including at least 2 years in a leadership role within long‑term care or a healthcare setting.
• Strong knowledge of long‐term care regulations, standards, and best practices.
• Demonstrated leadership, communication, and interpersonal skills.
• Proven ability to collaborate with interdisciplinary teams and build strong relationships.
• Experience implementing quality improvement initiatives that drive positive resident outcomes.
• Proficiency with electronic health record (EHR) systems and relevant technologies.

• Business Knowledge
• Industry/Regulatory Knowledge
• Program Administration
• People Management Customer Service
• Priority Management

• Understanding organizational strategy and setting priorities to achieve goals.
• Self‑motivated and results‑driven; takes ownership and accountability for delivering high‑quality, timely, and cost‑effective results.
• Builds a collaborative team environment and effectively influences others.
• Actively listens, values diverse perspectives, and communicates with respect.
• Proactively identifies and resolves issues beyond defined role responsibilities.
• Develops team capability through coaching, feedback, and continuous learning.
• Uses data to measure performance and drive improvement initiatives.

• Continuous mentorship and support for lifelong learning.
• Opportunities for advancement and career growth.
• A rewarding and meaningful work experience.
• Employee Family Assistance Program.
• Comprehensive benefits package.