Clinical Risk & Administrative Manager (RN

The Care Company is seeking an experienced, highly organized, and solutions-focused Registered Nurse to join our growing team as the Clinical Practice & Operations Lead.

This full-time, primarily office-based leadership role is ideal for an experienced nurse with a strong background in home and community care who enjoys supporting field staff, resolving clinical and operational challenges, strengthening care practices, and contributing to the continued growth of an organization.

Working closely with senior leadership, the Clinical Practice & Operations Lead will provide clinical guidance to field staff, oversee client-care concerns and risk alerts, support incident investigations, coordinate staff orientation and education, contribute to quality and compliance initiatives, and help ensure the smooth delivery of safe, reliable, and client-centred care.

This is an excellent opportunity for an experienced community nurse to move into a meaningful leadership role while remaining connected to clinical practice, frontline staff, and client care.

Why Join The Care Company?

The Care Company is a growing and innovative home and community care organization where leaders have the opportunity to make a meaningful and visible impact.

This is a newly developed position that offers the successful candidate the opportunity to help shape the role, strengthen clinical practices, and contribute to the development of systems, policies, education, and quality-improvement initiatives as the organization continues to grow.

As part of our collaborative leadership team, your experience, ideas, and professional judgment will be valued. You will work closely with senior leadership, contribute to organizational decisions, and help influence how we support our clients, families, and field-care teams.

What We Offer

• A Monday-to-Friday daytime schedule.
• A primarily in-person, office-based role, with approximately 10% local field travel.
• A newly developed leadership position that can evolve with your strengths, interests, and experience.
• Direct access to senior leadership and the opportunity to contribute to meaningful organizational decisions.
• A collaborative and supportive management team where your voice, experience, and professional judgment will be valued.
• The autonomy to identify concerns, recommend practical solutions, and help strengthen clinical and operational practices.
• Opportunities to influence clinical practice, quality improvement, client safety, staff education, risk management, accreditation, and policy development.
• Exposure to a wide range of clinical programs, client populations, and complex community-care needs.
• The opportunity to grow professionally alongside an expanding organization.
• A role that combines nursing expertise, leadership, and operations without the demands of full-time bedside nursing.
• Free parking near our Toronto office.
• Competitive compensation and company benefits.

Schedule and Work Location

• Full-time, permanent position.
• Monday to Friday, daytime hours.
• Primarily in-person at The Care Company’s Toronto office in East York.
• Approximately 90% office-based and 10% field-based.
• Local travel to client homes and other community locations throughout Toronto and the Greater Toronto Area is required.

Key Responsibilities

Clinical Leadership and Field Support

• Provide clinical oversight, guidance, and support to nursing staff and other members of the field-care team.
• Serve as a clinical resource for staff managing complex client situations, changes in condition, care concerns, and practice-related questions.
• Support clinical problem-solving, escalations, risk management, and operational decision-making.
• Provide clinical supervision, mentorship, coaching, and performance support to nursing and other field staff.
• Promote professional accountability, sound clinical judgment, and consistent adherence to evidence-informed care practices.
• Conduct field visits as required to support client care, staff supervision, competency development, or the investigation of clinical concerns.

Client Safety and Risk Management

• Monitor client risk alerts and clinical updates daily and coordinate timely follow-up to support safe and effective care.
• Assess reported concerns, identify potential risks, determine appropriate next steps, and ensure required actions are completed.
• Prepare, review, and investigate internal and external incident reports, including reports required by Ontario Health atHome, the Workplace Safety and Insurance Board, and other applicable organizations.
• Conduct fair, thorough, and timely investigations involving clinical incidents, client complaints, employee concerns, documentation issues, and service-delivery risks.
• Identify recurring concerns and recommend corrective actions, education, policy changes, or quality-improvement initiatives.
• Address client, family, and employee concerns promptly and proactively by identifying root causes, coordinating appropriate follow-up, and resolving concerns as close to the source as possible.

Client Care and…