Care & Service Manager - RN​/RPN

Job Description

In the role of Care and Service Manager (CSM), you have the opportunity to lead our clinical supervisors and front line staff in making a difference in the lives of the patients that we serve.

Why you’ll love working here:

• Celebration and Recognition programs
• Comprehensive health and dental benefit plans
• Education allowance for employees and family
• Opportunities for career advancement
• Employee Assistance Program
• Employee perks and exclusive offers

What you’ll do:

• Show respect for cultural needs, dignity, privacy and confidentiality of staff and clients
• Coach and mentor clinical supervisors on their role in overseeing care delivery and on how to support front line team members and patients and their families
• Monitor care and service delivery performance and clinical indicators
• Participate in the interviewing, orientation, ongoing supervision, and performance management of clinical supervisors
• Ensure completion of all mandatory training and skill development
• Create and maintain the on-call schedule for clinical Supervisors
• Respond to clinical concerns from staff, contractors, funders, clients and families
• Review all client safety incidents and participate in the investigation and resolution
• Provide clinical leadership at the district
• Provide oversight of CQI activities related to care and service including staff participation and problem-solving teams
• Ensure compliance to Para Med policies, procedures and legal requirements for yourself and all staff
• Participates in necessary care conferences with Health Care team, Contractors and funders
• Work collaboratively with a multi-disciplinary team consisting of government agencies, healthcare workers, and other community resources
• Demonstrate continuous learning and professional development through involvement in conferences, committees and networks

What you bring:

• Registration/licensing in good standing as a Registered Nurse or Registered Practical Nurse with provincial regulatory college
• BScN preferred
• Minimum of three (3) years in a formal nursing leadership role required
• Minimum of 2 years’ experience as a practicing Registered Nurse or Registered Practical Nurse, in a community setting
• Certification in Community Health Nursing with CNA certification preferred
• Membership with the Registered Nurses Association or Registered Practical Nurses Association of Ontario (RNAO/RPNAO)
• Working knowledge of applicable health care legislation including Mental Health Act, Substitute Decisions Act, Healthcare Consent Act, Privacy / Personal Health Information Act and others
• Knowledge of standards of care for palliative, wound, IV therapy and other specialties in order to offer guidance on best practices in these areas
• Superior oral and written communication skills to effectively interact with clients, families, contractors, and staff to resolve conflicts
• Effective skills in critical thinking and problem solving
• Flexibility in hours worked in order to accommodate operational needs
• Knowledge of applicable community resources available for clients and families
• Current certification (within the past 12 months) of First Aid, CPR, completed within Canada
• Excellent computer skills including experience in Word and Excel
• Able to provide a current, clear criminal back check with Vulnerable Position Screening (VPS)

this is a replacement position

Full time

Compensation will be discussed during the recruiting process.

Para Med is Canada’s leading provider of home health care services, driven by a mission to provide people with the care they need, wherever they call home. Our dedicated team of skilled professionals delivers a wide range of services to meet the full care spectrum of care needs including high-quality nursing, therapeutic, personalsupportand home…