Manager, Quality

Job Information

Job Title:

Manager, Quality
Status:
Full-time Permanent Position
Expected

Start Date:

As soon as possible

Location:

Head Office: 8800 Sheppard Avenue East, Scarborough, ON M1B 5R4
Reporting to:
Director, Innovation & Product Development

About Mc Asphalt

McAsphalt is the industry leader in Canada specializing in asphalt products and services. Founded in 1970 by Leo McArthur and John Carrick, the company has since grown to over 500 employees spanning 26 terminals across Canada. McAsphalt offers a wide range of asphalt products, including emulsions, cutbacks, polymer-modified, performance-graded and roofing, and specialized transportation of those products by rail, land and water.

Additionally, McAsphalt provides comprehensive services and technology solutions, encompassing paving, testing, research and development, engineering, and consulting.

Position Summary

The Quality Manager is responsible for developing, implementing, and maintaining the corporate Quality Management System (QMS) to ensure all products, processes, and operations meet regulatory, industry, and customer requirements. Working within a national organization that operates multiple asphalt terminals, a trucking/logistics division, and regional testing laboratories, this role ensures consistency and alignment with all corporate quality standards. The Quality Manager oversees the ISO certification process, document control, non-conformance management, internal audits, and continuous improvement initiatives at corporate and regional level.

The position also collaborates broadly across the company to support cross-functional quality initiatives and enhance overall product reliability and terminal performance.

Travel to regional facilities will be required for conducting and assisting with internal and external audits.

Reports To

Reporting directly to the VP, Technical, this position will works closely addtionally with:
Regional Operations and Technical Managers, Logistics/Trucking/Marine, Engineering, HSE

Key Responsibilities

Quality Management System (QMS) Oversight

· Develop, implement and maintain the corporate QMS in alignment with corporate standards, industry regulations, and customer specifications.

· Define and track site-level quality objectives, SOP’s, KPIs, and performance metrics.

· Lead training initiatives to ensure personnel understand QMS requirements, documentation expectations, and quality responsibilities.

· Ensure compliance with applicable standards (e.g., ISO 9001) and customer-specific requirements.

Document Control

· Oversee creation, review, approval, issuance, and archiving of controlled documents including SOPs, work instructions, quality plans, forms, and specifications.

· Ensure document alignment with corporate document control standards

· Administer document revision, version control, and periodic review processes.

· Coordinate communication of updates across terminal teams and ensure controlled documents are readily accessible.

Non-conformance Management

· Lead processes for recording, investigating, and resolving non-conformances (product, process, or system-related), untilizing the corporate quality software platform (Enbablon)

· Conduct structured root cause analyses (e.g., 5 Whys, Fishbone, FMEA) and drive implementation of corrective and preventive actions (CAPA).

· Maintain a non-conformance database, conduct trend analysis, and report findings to the SLT team

· Collaborate with regional laboratories and logistics teams when non-conformances involve product quality, sampling/testing, or transportation factors

Internal Audits

· Plan, schedule, and execute internal audits related to QMS compliance, operational procedures, and regulatory obligations.

· Coordinate with corporate quality leadership to ensure alignment on audit scope, methodology, and reporting standards.

· Prepare and present audit reports, document findings, and track closure of corrective actions.

Continuous Improvement & Risk Management

· Lead continuous improvement initiatives at the terminal level, focused on reducing variation, improving reliability, and enhancing customer satisfaction.

· Promote a culture of quality awareness and accountability…