Business and Quality Analyst

The Business & Quality Analyst is responsible for analyzing business processes, identifying areas for improvement, and ensuring that quality standards are met throughout the project lifecycle. This role works closely with stakeholders to gather requirements, document workflows, and develop solutions that drive operational efficiency and enhance product quality. Additionally, the analyst oversees post-funding quality control, ensuring that operations remain compliant and performance standards are sustained after funding milestones are achieved.

Position Responsibilities

Collect and analyze business requirements from stakeholders to support project objectives.

Document current and future state business processes, identifying gaps and recommending improvements.

Develop and execute test plans to ensure solutions meet quality standards and business needs.

Monitor project deliverables and perform quality assurance reviews throughout implementation.

Collaborate with cross-functional teams to facilitate process improvements and resolve issues.

Report on quality metrics and business outcomes to management, providing actionable insights.

Conduct post-funding quality control activities, including reviewing compliance with funding requirements, verifying ongoing operational standards, and ensuring documentation integrity following funding disbursement.

Required Qualifications

Bachelor’s degree in Business Administration, Information Systems, or related field.

Proven experience in business analysis and quality assurance roles.

Strong analytical, problem-solving, and communication skills.

Familiarity with business process modeling and quality management methodologies.

Ability to work independently and collaboratively in a fast-paced environment.

Experience in post-funding quality control, compliance review, or audit processes is highly desirable.

Preferred Qualifications

Bilingualism (English and French) is an asset. If the successful candidate is in Québec, proficiency in both languages will be required to support clients from various provinces outside of Quebec.

Experience with project management tools and techniques.

Certification in business analysis or quality assurance.

Proficiency in data analysis and reporting software.

Benefits

Health, dental, vision, mental health, short‑ and long‑term disability, life and accidental death coverage.

Employee assistance and family support programs.

Retirement savings plans, including pensions and a global share‑ownership plan with matched contributions.

Comprehensive paid time off, including holidays, vacation, personal days, and sick days.

Location:

Waterloo, Ontario

Work Modality:
Hybrid

Salary range: $59,100.00 CAD – $98,500.00 CAD

Equal Employment Opportunity
Manulife es un empleador que ofrece igualdad de oportunidades. En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.

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