Quality Analyst

Position: Quality Analyst Role at Manulife
Join Manulife as a Quality Analyst specializing in process evaluation and compliance. This hybrid role emphasizes quality improvement and collaboration with operations teams to ensure standards are met.

In this position, you will be responsible for evaluating transactions and reviewing disputes, ensuring compliance with established guidelines. Your ability to identify process enhancements will contribute to the growth and effectiveness of the team’s performance. Strong communication skills and attention to detail are essential, as you guide teams on processing risks and quality issues.

Key Responsibilities:

• Evaluate processed transactions for compliance and quality

• Review and assess disputes with supporting documentation

• Partner with operations for remediation strategies

• Identify opportunities for process improvements

• Maintain and update quality documentation regularly

Requirements:

• Minimum one year in the current role

• Excellent communication and problem-solving skills

• Proficient in MS Outlook, Excel, and Power Point

• Attention to detail with a strong organizational ability

• No recorded breaches or disciplinary actions last year

Bring your expertise in quality assurance and process improvement to Manulife's dedicated team.
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