Director, Delivered Quality; MCE

Position: Director, Delivered Quality (MCE)
Who are we?
Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet. A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future. A career at Equinix means being at the center of shaping what comes next and amplifying customer value through innovation and impact.

You’ll work across teams, influence key decisions, and help shape the path forward. You’ll find belonging, purpose, and a team that welcomes you—because when you feel valued, you’re empowered to do your best work.

Job Summary
Under global leadership, this Director role leads the Supplier Quality Management (SQM) system for MCE to push quality upstream. Accountable for CTQs, APQP/PPAP, First‑Article, and CTB/CTS gates; tiered audits; SCAR/8D to verified effectiveness; transparent dashboards; and executive reporting. Build and lead the SQM function for MCE. Institute CTQs, APQP/PPAP, First‑Article, and Clear‑to‑Build/Clear‑to‑Ship gates; run tiered factory audits; deploy SCAR/8D to verified effectiveness;

and connect factory evidence directly to commissioning acceptance to improve FPY and reduce post‑delivery escapes.

Responsibilities

Quality Strategy & System

Define CTQs per product/variant; implement APQP/PPAP, PFMEA, control plans across key suppliers/integrators

Establish Clear‑to‑Build/Clear‑to‑Ship gates with evidence packs (process readiness, EOL/FAT FPY) before shipment

Define CTB criteria: design freeze, validated drawings, approved BOM, qualified sub‑tier suppliers, manufacturing readiness (MRL)

Define CTS criteria: FAT pass (FPY targets), defect burn‑down closure, full evidence packs (test reports, protection settings, firmware baselines)

Require digital turnover packages integrated into internal systems (e.g., Facility Grid) for traceability and lifecycle management

Validate system‑level performance prior to shipment (integrated controls, communication protocols, protection schemes, load simulations)

Enforce no‑ship policy without CTB/CTS approval, with executive escalation for exceptions

Audits & Supplier Development

Stand up a risk‑based, tiered factory‑audit cadence (process capability, traceability, calibration, EOL test coverage)

Implement multi‑tier audit cadence (initial qualification, periodic surveillance, NPI‑specific audits) based on supplier criticality and risk

Assess manufacturing capability: process capability (Cp/Cpk), workforce competency, automation, line balancing, and throughput constraints

Validate end‑to‑end traceability systems (materials, components, firmware, test results) and integration with internal quality systems

Review calibration programs, test equipment readiness, and EOL/FAT coverage for all critical parameters

Ensure alignment between vendor QMS and internal systems, including data exchange and issue tracking integration

Drive closure of audit findings to SLA; launch supplier development plans where capability gaps exist.

Establish global quality management system (QMS) and standardized program deployment

Mandate internal QMS adherence aligned with ISO standards and ensure consistent implementation across AMER/EMEA/APAC

Deploy standardized quality programs, templates, and governance models (ITPs, FAT/IST protocols, CTB/CTS requirements)

Integrate vendor QMS frameworks with internal systems (e.g., issue dashboards) for end‑to‑end visibility and alignment. Provide input to project risk assessments to Regional Procurement

SCAR/8D & Effectiveness

Deploy SCAR/8D templates and SLAs; verify corrective actions at source and prevent recurrence

Integrate defect trends and field data into centralized dashboards to prioritize systemic fixes and prevent recurrence

Establish clear issue escalation and resolution pathways across internal teams and supplier organizations

Data, KPIs & Transparency

Publish delivered quality KPIs: FPY at FAT (+15–20%), post‑delivery escapes (−30%), SCAR cycle time (≤30 business days for A/B), audit closures (≥90%), and CTB/CTS compliance (100%)

Maintain centralized dashboards and reporting cadence (bi‑weekly risk reviews, monthly SQM,…