Job Description & How to Apply Below
The Airport Operations Quality Assurance Analyst is responsible for monitoring and improving operational compliance across airport and ground handling activities to ensure adherence to company standards, Transport Canada regulations, airline requirements, and Porter's Safety Management System (SMS). The role supports operational excellence through trend analysis, corrective action tracking, procedural reviews, quality assurance audits, and continuous improvement initiatives related to aircraft damage, ramp, baggage, passenger handling, and weight & balance operations.
This position works closely with Airport Operations leadership, Airports Process & Training, Porter Safety and airline stakeholders/partners to identify operational risks, improve procedural compliance, and enhance operational safety and efficiency.
Duties & Responsibilities
Analyze operational performance, safety, and inspection data to identify trends, recurring discrepancies, procedural non‑compliance, emerging operational risks, and procedural improvement opportunities.
Develop and maintain QA dashboards, KPI monitoring, compliance metrics, and trend reports using tools such as Excel, Google Sheets, Tableau, Power BI, or similar.
Collaborate with Process and Training departments to identify procedural gaps and recommend targeted improvement initiatives.
Utilize KPI‑driven metrics to monitor operational and safety performance.
Conduct operational quality assurance audits and inspections across Porter's network, including station start‑up inspections and vendor oversight.
Monitor compliance with Porter Airport Operations Standards, company policies and SOPs, Transport Canada regulations, IOSA and ISAGO requirements, and Safety Management System (SMS) requirements.
Prepare detailed audit reports, corrective action plans (CAPs), and compliance summaries.
Track and follow up on corrective and preventive actions to ensure timely closure and effectiveness.
Support investigations relating to operational irregularities, aircraft damage, baggage discrepancies, loading deviations, or safety events.
Review operational procedures, manuals, checklists, and work instructions to ensure regulatory and operational compliance.
Knowledge of Transport Canada and Canadian Transportation Agency requirements is an asset.
Actively participate in Porter’s Safety Management System (SMS), including reporting hazards and incidents, and promote the Company’s Safety Policy.
Other duties as assigned.
Behavioural Competencies
Concern for Safety: Identifying hazardous or potentially hazardous situations and taking appropriate action to maintain a safe environment for self and others.
Teamwork: Working collaboratively with others to achieve organizational goals.
Passenger/Customer Service: Providing service excellence to internal and/or external customers (passengers).
Initiative: Dealing with situations and issues proactively and persistently, seizing opportunities that arise.
Results Focus: Focusing efforts on achieving high quality results consistent with the organization’s standards.
Fostering Communication: Listening and communicating openly, honestly, and respectfully with different audiences, promoting dialogue and building consensus.
Qualifications
University degree and/or acceptable combination of education, training and/or related work experience.
Minimum of 3‑5 years of experience in Quality assurance, Safety assurance, Data Analysis, or equivalent.
Certified Auditors are preferred (ISO/ASQ).
Demonstrated experience utilizing PMP and/or Lean Six Sigma principles.
Demonstrated knowledge and/or experience in quality management principles and quality assurance is preferred.
Strong analytical and critical thinking skills with the ability to interpret operational data, identify trends, determine root causes, and provide data‑driven recommendations to improve compliance, safety, and operational performance.
Superior written and verbal communication skills.
Strong analytical and problem‑solving skills.
Ability to adapt quickly to new situations, problem‑solve and effect positive change in a fast‑paced, dynamic environment.
Ability to travel across Porter’s network…
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