Community Mailbox Quality Specialist

Join Atkins

Réalis as a Community Mailbox Quality Specialist, where you'll enhance quality assurance and performance standards critical to our operations.

Your role will ensure compliance and continuous improvement across service providers.

As a Quality Specialist, you will report to the National Quality Lead, focusing on quality management and driving performance excellence. With your engineering background, you'll support data-driven initiatives that ensure KPIs and SLAs are met. You will also manage change requests effectively to comply with all outlined standards.

Key Responsibilities:

• Track and analyze performance metrics on a scheduled basis

• Develop and implement corrective action plans for deficiencies

• Participate in Root Cause Analysis for recurring issues

• Provide coaching to service provider management teams

• Support quality governance and compliance efforts

Requirements:

• Mechanical or Civil Engineering Degree with P.Eng certification

• Minimum 3-5 years of quality management experience

• Green Belt or higher in Lean/Six Sigma preferred

• Proven experience in contract management

• Strong negotiation and customer relationship skills

Bring your expertise to Atkins

Réalis and drive exceptional quality management in our Community Mailbox Program.
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