Service Quality Manager Giesecke+Devrient

Elevate service quality standards with Giesecke+Devrient as a Service Quality Manager in Toronto, ON. Ensure digital operations meet all customer and regulatory requirements across the Americas region.

As a Service Quality Manager, you will oversee the delivery and enhancement of service quality within the digital factory, datacenter, and cloud services. With a strong analytical approach, you will lead quality assurance efforts, set standards, and implement continuous improvements. Collaboration with cross-functional teams will be key to mitigating risks and elevating service performance across the Americas.

Key Responsibilities:

• Own end-to-end service quality management for Digital Operations

• Design and implement quality controls for multiple services

• Monitor KPIs and drive corrective actions

• Conduct service quality reviews and internal audits

• Analyze incidents to identify root causes for improvement

Requirements:

• University degree in Quality Management or similar

• 5+ years in service quality management

• Experience in technology-driven service environments

• Strong analytical and problem-solving skills

• Knowledge of quality frameworks like ISO or Six Sigma

Drive excellence in service quality for Giesecke+Devrient’s operations while ensuring customer satisfaction and compliance.
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