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Job Description & How to Apply Below
As a Service Quality Manager, you will oversee the delivery and enhancement of service quality within the digital factory, datacenter, and cloud services. With a strong analytical approach, you will lead quality assurance efforts, set standards, and implement continuous improvements. Collaboration with cross-functional teams will be key to mitigating risks and elevating service performance across the Americas.
Key Responsibilities:
• Own end-to-end service quality management for Digital Operations
• Design and implement quality controls for multiple services
• Monitor KPIs and drive corrective actions
• Conduct service quality reviews and internal audits
• Analyze incidents to identify root causes for improvement
Requirements:
• University degree in Quality Management or similar
• 5+ years in service quality management
• Experience in technology-driven service environments
• Strong analytical and problem-solving skills
• Knowledge of quality frameworks like ISO or Six Sigma
Drive excellence in service quality for Giesecke+Devrient’s operations while ensuring customer satisfaction and compliance.
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