Teleperformance Quality Assurance Analyst

Position: Teleperformance Quality Assurance Analyst Role
Advance your career as a Quality Assurance Analyst with Teleperformance in Toronto. This full-time, onsite role prioritizes quality monitoring and process improvements.

In your role at Teleperformance, a global leader in customer experience management, you will utilize your analytical skills to ensure high-quality deliverables. You'll collaborate across teams to assess compliance with industry standards and drive initiatives that enhance customer satisfaction. Your insights will contribute to a culture of continuous quality improvement.

Key Responsibilities:

• Audit transactions following customer guidelines

• Maintain and report quality scores regularly

• Actively participate in quality-driven initiatives

• Collaborate with peers in calibration sessions

• Conduct analyses to inform process enhancements

Requirements:

• College diploma or bachelor’s degree required

• Detail-oriented team player with strong analytical skills

• Prior experience in Quality Assurance preferred

• Proficient in MS Office suite and G Suite

• Understanding of BPO performance metrics required

Leverage your quality assurance expertise within a dynamic team at Teleperformance in Toronto.
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