Bilingual Quality Analyst

Position: Sun Life Bilingual Quality Analyst Role
Take on the role of Bilingual Quality Analyst at Sun Life, where you will enhance the management of disability claims through meticulous quality assurance in a hybrid working arrangement. Make a difference by reviewing and auditing claims with a focus on excellence.

This one-year role is perfect for candidates with extensive experience in disability claims. You will conduct quality reviews, provide actionable feedback, and ensure adherence to service levels. With strong bilingual communication skills in French and English, you’ll collaborate effectively with internal partners across the organization.

Key Responsibilities:

• Assess quality on disability claims management files

• Review claim decisions for quality assurance

• Achieve service levels for quality and efficiency

• Share improvement suggestions based on evaluations

• Contribute to quality trends and recommendations

Requirements:

• 3-5 years of Long Term Disability Claims experience

• Minimum of 3 years as a Disability Case Manager

• Skills in auditing and reconciliation necessary

• Bilingual proficiency in French and English

• In-depth knowledge of disability claims processes

Leverage your analytical expertise and bilingual capabilities to support Sun Life in delivering superior service to clients.
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