More jobs:
Fraud QA
Job in
Toronto, Ontario, C6A, Canada
Listed on 2026-06-23
Listing for:
FP Inc.
Full Time
position Listed on 2026-06-23
Job specializations:
-
Quality Assurance - QA/QC
Quality Technician/ Inspector, Regulatory Compliance Specialist, QA Specialist - Analyst/Manager
Job Description & How to Apply Below
Contract Duration
1 year
Typical Day in Role
Perform QA testing by evaluating cases completed by Fraud operations teams for process adherence and call quality
Organizing internal and external calibration sessions to share observations and obtain feedback
Developing details of emerging trends based on evaluations completed
Drafting coaching memos
identify trends and root causes, and communicate actionable insights to stakeholders
Must Have Skills
2+ years’ experience in financial services or fraud-related roles (AML Analysts, Fraud Analysts, etc.)
Demonstrated ability to express strong attention to detail with a high degree of accuracy (quality assessments)
Experience navigating fraud monitoring systems, telephony platforms, and/or case management tools (PRM Tsys, AS400, Pega)
Demonstrated ability to analyze QA results, identify trends and root causes, and communicate actionable insights to stakeholders
Working knowledge of banking products, services, and fraud management processes and procedures
Nice‑To‑Have Skills
Intermediate proficiency in data analytics, including the ability to interpret and derive insights from data
Soft Skills Required
Strong collaboration skills, with the ability to work effectively with both on‑site and remote team members
Proven ability to prioritize tasks, manage competing deadlines, and respond to urgent requests in a timely manner
Ability to handle sensitive information with a high level of confidentiality and professionalism
Education
Post‑secondary education
Additional Qualities
Fast‑learner
Effective verbal and written communication skills, with the ability to present findings clearly and concisely
The hourly compensation range for this role is $30/hr -$41/hr.
FP Inc. is committed to creating an inclusive environment where all team members and clients feel like they belong. In accordance with the requirements set out in the Employment Standards Act, FP Inc. hereby declares that AI is utilized in the screening process for this position. We seek applicants with a wide range of abilities, and we provide an accessible candidate experience.
We advocate for you and welcome anyone regardless of race, colour, religion, national origin, sex, physical or mental disability, or age.
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