Quality Analyst Bilingual

Position: Quality Analyst Role for Bilingual Candidates
Shape the future with Sun Life as a Bilingual Quality Analyst in this unique hybrid opportunity. Focus on ensuring high standards in Disability claims management through objective quality assessments.

This position requires expertise in Long-Term Disability processes and quality assurance methodologies. You will perform independent audits, keeping client impact at the forefront. Collaboration with colleagues across Canada allows you to continually enhance processes and address any inconsistencies in disability claims.

Key Responsibilities:

• Review and audit disability claims for quality assurance

• Record and report findings using specified audit tools

• Offer constructive feedback for decision-making improvements

• Stay updated on industry practices and regulatory changes

• Provide expertise for Disability process inquiries

Requirements:

• 3-5 years of Long Term Disability Claims Management experience

• 3+ years as a Disability Case Manager

• Knowledge of Group Benefits and auditing practices

• Proficient in bilingual communications and PC applications

• Ability to analyze trends for quality enhancements

Enhance disability management standards as a Bilingual Quality Analyst at Sun Life.
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