Content Quality Assurance & Auditor
Job Description & How to Apply Below
Duration: 1 Year Contract
Location:
Toronto, ON
Work Model: Hybrid Every Thursday and 1 Friday a month
About this opportunity:
On behalf of our client, we’re seeking an experienced Content Quality Assurance & Auditor to support digital marketing campaign validation and audit initiatives within a leading enterprise environment.
In this role, you will be responsible for the validation, Quality Assurance (QA), and Quality Control (QC) of email, SMS, web campaigns, and automated customer journeys built in Salesforce Marketing Cloud and Data Cloud. You will play a key role in ensuring all customer communications are accurate, compliant, and delivered to the highest quality standards.
What You’ll Do:
Validation & Testing
Perform QA/QC validation of email, SMS, web pages, and automated customer journeys
Evaluate campaign artifacts including journeys, automations, segments, data extensions, calculated insights, emails, and landing pages
Plan, prioritize, and execute testing activities across multiple campaigns
Execute formal sign-off of digital assets prior to deployment
Ensure completeness, accuracy, and quality of campaigns built in Salesforce Marketing Cloud
Compliance & Documentation
Ensure adherence to internal standards, regulatory requirements, and accessibility guidelines
Maintain QA documentation including test cases, checklists, and audit logs
Stakeholder Engagement & Collaboration
Collaborate with Project Managers, Developers, and campaign stakeholders throughout the project lifecycle
Communicate QA standards, findings, and recommendations effectively
Defect Analysis & Issue Resolution
Identify, analyze, and document defects, inconsistencies, and performance issues
Recommend and support resolution for recurring campaign issues
Troubleshoot and provide timely support to ensure delivery timelines are met
Process Improvement & Audit Execution
Monitor QA/QC processes and recommend improvements
Support audit execution, checklist completion, and reporting
Review feedback to enhance quality and reduce errors
What You Bring:
2+ years of experience in QA, digital campaign testing, or email/web/mobile testing environments
Experience with defect tracking and workflow tools (e.g., JIRA, Bugzilla, Workfront)
Experience with Salesforce Marketing Cloud (Journey Builder, Email Studio, Automation Studio, SQL)
Exposure to Salesforce Data Cloud is an asset
Knowledge of accessibility standards (WCAG, AODA)
Strong analytical, problem-solving, and documentation skills
Excellent communication and stakeholder management abilities
Strong time management and ability to manage multiple priorities
Self-starter with the ability to work independently and collaboratively
Continuous improvement mindset with attention to detail
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