Quality Assurance Specialist - SFMC

What you will do

• Be responsible for identifying and reporting bugs, analyzing and troubleshooting issues, and providing feedback to Salesforce Marketing Platform implementation specialists, developers and other stakeholders.
• Drive data control processes and use data querying best practices to validate current implementation logic ensuring campaign segmentation and marketing campaign business logic matches documented workflow.
• Have knowledge of SQL SELECT queries and filtering criteria.
• Develop and execute test scenarios/cases using tools like Validity and Litmus.
• Record test results in a clear, detailed and organized manner using Jira Software.
• Provide input on severity and priority of issues.
• Execute all assigned testing as per schedule.
• Utilize existing tracking systems, report mechanisms, agreed conventions, and metrics.
• Support Senior QC Analysts.
• Communicate and liaise with internal and external teams.
• Keep up-to-date on industry trends, testing environments and latest device releases.

• 2-3 years of experience.
• Knowledge of general QA procedures and methodologies, as well as Data quality fundamentals.
• Strong organizational skills and the ability to manage multiple projects/tasks simultaneously with competing demands to meet deadlines.
• Familiarity with testing/QA tools and email platforms.
• Understand data models.
• Knowledge of bug tracking software, such as Jira.
• Critical thinker with a meticulous eye for detail, both in catching bugs and writing clear documentation.
• Drive to take on new challenges and be a quick learner.
• Enjoy working on an integrated and collaborative team.
• A highly entrepreneurial spirit, who lives and breathes autonomy. You pride yourself on delivering quality feedback effectively and constructively.

• Agency/Branding knowledge of Email marketing campaigns.
• Experience with Email campaign testing tools like Litmus /Email on Acid.
• Knowledge of HTML and the ability to understand email logic.

We are an equal opportunity employer and do not discriminate based on age, colour, ability, national origin, race, religion, sex, or sexual orientation. We celebrate difference and pride ourselves on an inclusive and accessible workplace. If you need any accommodations during the interview process, please let us know.