Content QA & Auditor

Insight Global is seeking a Content Quality Assurance and Auditor for one of Toronto's largest financial institutions. The Content Quality Assurance & Auditor will be responsible for the primary validation, Quality Assurance (QA), and Quality Control (QC) of email, SMS, web campaigns, and automated customer journeys developed in Salesforce Marketing Cloud and Data Cloud. As part of the Digital & Direct Executions team within the broader Marketing organization, this role is crucial in leveraging customer data and insights to deliver meaningful communications to customers.

The Content Quality Assurance & Auditor will execute QA/QC across multiple campaigns concurrently, providing necessary guidance to developers and project managers, and ensuring all digital assets meet quality standards and compliance requirements.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.

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• 2+ years’ experience in email/web development testing, campaign execution, or quality assurance.
• Proven experience in functionally testing emails, websites, mobile applications, and campaign automations using a variety of tools, emulators, browsers, and devices (English and French).
• Experience as a campaign developer and/or QA Analyst is a bonus.
• Hands-on experience with defect tracking systems, workflow management (e.g., JIRA, Bugzilla, Workfront), automated email testing tools (e.g., Litmus, Email on Acid, Diff Checker), and web page testing (e.g., Sauce Labs, Browser Stack).
• Experience with Salesforce Marketing Cloud (Journey Builder, Email Studio, Automation Studio, SQL) and knowledge of Salesforce Data Cloud is a bonus.
• Experience with accessibility testing to ensure conformance to WCAG 2.0, AODA, and web accessibility best practices.
• Strong attention to detail - Financial Services Industry Experience