Quality and Training Specialist SOCAN

Enhance operational excellence at SOCAN as a Quality and Training Specialist. This role focuses on quality control standards and training initiatives for diverse teams in a supportive environment.

In this critical role, you will lead quality metrics implementation and improve processes across Royalty Operations, Collections, and Services teams r duties include training staff and monitoring quality controls while actively liaising for troubleshooting. A strong emphasis on documentation and management makes this position vital to SOCAN’s mission.

Key Responsibilities:

• Prepare and implement quality metrics across teams

• Monitor and report on quality control progress

• Review high-earning works for distribution preparations

• Create and maintain training schedules

• Conduct training sessions virtually or in-person

Requirements:

• Experience in process quality management

• Documentation and training material expertise

• Strong customer service background

• Advanced Microsoft Office skills

• Music industry experience is an asset

Bring your quality assurance, training expertise, and proactive mindset to SOCAN, supporting our vibrant community.
#J-18808-Ljbffr