Quality Specialist, Community Mailbox; CMB

Overview

The Quality Specialist, Community Mailbox (CMB), reporting to the National Quality Lead, is a critical position responsible for overseeing, and continuously improving quality assurance, compliance, and performance across all Service Provider personnel, vendors, and work activities under the Canada Post Street Furniture Program.

This role ensures that contractual quality standards, KPIs, SLAs, and corrective action processes are consistently met or exceeded through structured quality management, data-driven performance monitoring, and proactive continuous improvement initiatives.

Quality Assurance & Continuous Improvement:

• Support program-wide continuous improvement initiatives, including process optimization, performance enhancement, and quality risk mitigation.
• Ensure best-in-class quality practices are embedded across all operational activities and regions.
• Support and manage Change Requests (CRs) to ensure timely and compliant implementation.

Performance Monitoring & Reporting:

• Track, analyze, and report Key Performance Indicators (KPIs) on a monthly and annual basis.
• Ensure performance targets are consistently met or exceeded across regions and personnel.
• Develop, implement, and monitor corrective action plans for identified performance deficiencies, with a focus on preventing recurrence.

SCAR (Supplier Corrective Action Request) Governance:

• Support the entire SCAR process, ensuring all non-conformances are:
• Properly documented.
• Prioritized by CPC.
• Actioned and resolved within prescribed time frames.

• Participate in Root Cause Analysis (RCA) for recurring or systemic issues.
• Ensure preventative measures are implemented and tracked for effectiveness.

Service Provider Personnel Oversight:

• Support coaching, and guidance to Service Provider management teams and regional leads.
• Ensure all Personnel comply with CPC quality standards, specifications, and training requirements.
• Address underperformance through structured corrective actions, retraining, or escalation as required.

Accountability to Canada Post Corporation (CPC):

• Participate in national and regional quality reviews, audits, and performance meetings.
• Submit regular quality reports to CPC, including trend analysis, performance insights, and improvement progress.

Program Oversight & Governance:

• Support national quality consistency across all regions and Service Provider Personnel.
• Support CPC audits, spot checks, and performance surveys.
• Ensure compliance with contractual obligations related to quality, training, documentation, and corrective actions.
• Other duties as assigned.

• Mechanical or Civil Engineering Degree with P.Eng certification in Canada, or;
• B.Eng or
  
  B.Applied Science in Engineering from a Canadian University or equivalent.
• Preferred Professional Certifications (one of the followings):
• Certified in Lean/Six Sigma methodologies (minimum Green Belt Certification).
• ASQ (American Society for Quality) certification or equivalent in quality management.
• Minimum 3-5 years of experience in design and quality management within civil construction and/or mechanical assembly environments.
• Experience with Change Management processes.
• Experience in working on job sites involving assembly or construction work.
• Experience in contract management.
• Proficiency with technical drawings.
• Good customer relationship and negotiation skills.
• Proficiency in English (written and verbal).

Explore the rewards and benefits that help you thrive – at every stage of your life and your career at AtkinsRéalis in Canada.

Enjoy competitive compensation, employee recognition, and a brilliant range of flexible benefits you can tailor to your health, wellbeing, financial and lifestyle needs.

Make the most of diverse opportunities for training and professional development to grow your skills and expertise.

And take advantage of our hybrid working culture and generous time-off policies to balance a fulfilling career with your personal life.

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