QA Specialist

Quality Assurance Specialist – Fresh Produce Full-time | On-site About Monco Produce

Monco Produce Inc. is an established fresh produce importer, distributor and repacker serving independent retailers and major national customers across Canada.

We are seeking a seasoned Quality Assurance Specialist to build and operate a strong product-quality program across receiving, storage, repacking, labelling and shipping.

This is not a desk-only quality role. The successful candidate will develop systems and training while also personally inspecting fresh produce and finished shipments.

This position offers the potential to grow into broader responsibility for food safety, production and facility operations.

• Enhance practical quality procedures from receiving through final shipment.
• Augment inspection forms, checklists, photo requirements and product-hold procedures.
• Enforce standards for accepting, holding, regrading, relabelling or rejecting product.
• Investigate customer complaints, returns and rejections.
• Identify root causes and ensure corrective actions are completed.
• Track quality trends by product, supplier, customer and type of defect.
• Maintain complete and organized inspection, hold and release records.

• Personally inspect incoming fresh produce.
• Assess condition, maturity, temperature, size, colour, defects, packaging and remaining shelf life.
• Cut and sample products when internal quality must be verified.
• Inspect products during and after regrading or repacking.
• Conduct final pre-shipment checks against customer and internal specifications.
• Place questionable product on hold and require regrading, repacking or relabelling.
• Stop non-conforming product from being shipped.
• Document findings clearly with written reports and photographs.

• Execute a structured label-verification process.
• Check product name, size, count, net weight, country of origin, lot information, importer information and PLU details.
• Verify English and French information where bilingual labelling is required.
• Review inner labels, outer-case labels, packaging and PLU stickers.
• Train production and shipping employees on label checks.
• Collaborate with purchasers to ensure labelling is compliant from the source.

• Regularly inspect products in storage for softening, decay, dehydration, discoloration and other deterioration.
• Maintain a watch list of vulnerable inventory.
• Alert Sales, Purchasing and Operations early enough for action to be taken.
• Recommend whether product should be sold first, regraded, repacked, diverted, discounted or disposed of.
• Ensure products are stored and handled at appropriate temperatures.
• Monitor cooler, staging, loading and handling practices.
• Help prevent bruising, compression, contamination and unnecessary temperature exposure.

• Develop strong knowledge of the products handled by Monco, including common defects, maturity, handling and storage requirements.
• Consolidate customer specifications and internal standards into practical product guides.
• Create visual examples of acceptable and unacceptable product.
• Train receivers, supervisors, regraders, packers, pickers and shipping checkers.
• Verify that employees understand and consistently follow quality standards.

• Provide visible and decisive leadership on the warehouse and production floor.
• Give clear corrective instructions to employees and supervisors.
• Address non-compliance promptly and professionally.
• Follow issues through until they are fully resolved.
• Challenge poor practices regardless of department or seniority.
• Escalate serious or unresolved concerns directly to the COO.
• Promote a clean, organized and quality-focused work environment.

The Quality Assurance Specialist will have authority to:

• Inspect any product, production run or shipment.
• Place product on quality hold.
• Require additional inspection, regrading, repacking or relabelling.
• Reject inadequate corrective work.
• Stop non-conforming product from being shipped.
• Escalate concerns directly to the COO.

Depending on…