Senior Analyst, Quality Assurance – Web

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

Four Seasons Hotels and Resorts is a global, luxury hotel management company. We manage over 130 hotels and resorts and 50 private residences in 47 countries around the world and growing. Central to Four Seasons employee experience and social impact programming is the company’s commitment to supporting cancer research, and the advancement of diversity, inclusion, equality and belonging at Four Seasons corporate offices and properties worldwide.

At Four Seasons, we are powered by people and our culture enables everything we do.

The Senior Analyst, Quality Assurance – Web is responsible for ensuring the quality, stability, and reliability of our corporate customer-facing and internal web applications. This role reports to the Senior Director, Brand, Content & eCommerce and partners closely with Product, Engineering, and Platform teams to validate functionality across frontend, backend, and integrations, with a strong focus on preventative quality practices and automation-led testing.

Beyond traditional testing, the QA Analyst contributes to system reliability by validating critical user journeys, leveraging production telemetry, and ensuring applications are observable, testable, and release-ready. Success in this role is measured by the ability to identify risks early, enable confident releases, and drive continuous improvement in system behavior and performance.

• Own full lifecycle testing across web applications, backend services, and APIs, including functional, integration, regression, and exploratory testing.
• Analyze business requirements, technical specifications, and integration documentation to design comprehensive and effective test coverage.
• Collaborate with Product Owners, Technical Leads, and stakeholders to refine requirements, define acceptance criteria, and ensure alignment on quality expectations.
• Develop, maintain, and execute test cases and test suites in Test Rail, ensuring coverage evolves with product changes.
• Validate user experience, system behavior, data flows, and critical user journeys across supported workflows and system dependencies.
• Identify, document, and prioritize defects based on severity, impact, and risk, ensuring…