Senior QA Analyst

At Nelson, we’ve been shaping the future of education for children and youth across Canada for over 110 years. As the country’s largest K-12 education content provider, we remain dedicated to our legacy of looking forward, paving the way in creating boundless, accessible, and engaging learning experiences for all. Our innovative solutions, including Edwin, our digital learning platform, provide curriculum aligned content that support diverse learning styles while fostering critical thinking, creativity, and lifelong learning.

We listen intently to the unique needs of educators, students, and administrators everywhere, and continuously evolve what we do and build to improve their lives daily. When we’re searching for individuals to join our team, we look for bold, innovative team players with a passion for education and making a positive difference in our communities. If this sounds like you, we want to hear from you!

Let’s Create Possible, one learner at a time.

The Senior Quality Assurance Analyst works closely with product, development, design, infrastructure, and other QA team members to deliver reliable and accessible digital learning products. This role is responsible for testing web applications across the frontend and backend using manual, API, database, automation, accessibility, and performance testing methods.

The successful candidate will take part in quality activities throughout the software development lifecycle. This includes planning, design reviews, test preparation, testing, defect investigation, release validation, and production regression testing.

This position will primarily support product development. The QA Manager may also assign a portion of the analyst’s time to infrastructure, platform, performance, or other technical initiatives based on team priorities.

The regular work schedule is 1:00 PM to 9:00 PM Eastern Time to provide coverage for teams working in the Pacific Time Zone.

• Create, maintain, and execute test plans, test scenarios, and test cases for web applications.
• Test frontend and backend functionality, including user interfaces, APIs, databases, integrations, and services.
• Perform functional, regression, smoke, exploratory, integration, usability, and cross browser testing.
• Find, reproduce, investigate, and document defects in Jira with clear steps, evidence, expected results, and actual results.
• Work closely with developers, product managers, designers, infrastructure engineers, and other stakeholders to investigate and resolve quality issues.
• Validate that completed work meets functional requirements, acceptance criteria, design expectations, and quality standards.
• Create, maintain, execute, and improve automated tests using Playwright or similar modern automation tools.
• Help improve the structure, reliability, coverage, and maintainability of the automated regression suite.
• Use AI coding assistants such as Claude Code, Codex, or similar tools to support test development, troubleshooting, documentation, and other QA activities when appropriate.
• Create and maintain clear QA documentation, testing standards, and reusable testing practices.
• Participate in release testing and help identify quality risks before changes are released.
• Stay familiar with the functionality of Nelson products and understand how educators and learners use them in the classroom.

The Senior QA Analyst may occasionally support infrastructure and platform testing. The goal is to help the team investigate issues using technical evidence and identify regressions before they reach customers.

• Use telemetry signals such as logs, traces, and metrics to support defect investigation, bug triage, and root cause…