Product Quality Coordinator

Established in 1973, Roots is a proudly Canadian lifestyle brand that celebrates authenticity, quality, and community. Inspired by the great outdoors, we create timeless, sustainable apparel and leather goods designed for comfort and everyday adventure. At Roots, we believe in fostering a culture of inclusivity, creativity, and teamwork – where every team member plays a role in shaping our brand’s legacy.

If you bring passion to everything you do, lead with integrity, and believe in the power of collaboration to drive growth, we’d love to have you on our journey!

Your Role at Roots

he Product Quality Coordinator supports the Product Quality team by conducting local product inspections, evaluating TOP samples, reviewing overseas inspection reports, and coordinating follow-up on identified quality issues. The role requires strong apparel product knowledge, attention to detail, and the ability to assess product quality against approved specifications and standards. The Coordinator is responsible for identifying and documenting quality issues and escalating inspection failures and significant concerns to the Head of Dept for review and direction.

This position is primarily focused on hands‑on product quality execution and coordination.

TOP Samples Evaluation

• Evaluate TOP samples against approved samples, specifications, construction requirements, measurements, workmanship, labeling, and other applicable quality standards.
• Identify deviations between approved requirements and production samples.
• Clearly document TOP comments and required corrections.
• Communicate quality concerns to the appropriate internal teams and vendors.
• Escalate significant TOP concerns to the Manager for review and direction.
• Follow up with vendors/factories to ensure required corrections are addressed.
• Wash test local TOP –Ensure overall appearance and Shrinkage is within tolerance

Local Product Inspections

• Conduct local inspections of finished products, samples, and other product as required.
• Evaluate workmanship, construction, measurements, appearance, functionality, labeling, packaging, and overall product quality against approved requirements.
• Identify and document major and minor defects and quality concerns.
• Take clear photographs and provide accurate inspection comments where required.
• Communicate inspection findings to the Manager and relevant internal teams.
• Escalate inspection failures and significant quality concerns to the Manager for review and direction.

Overseas Inspection Report Review

• Review overseas factory and third-party inspection reports, including Inline, DUPRO, TOP, and Final Random Inspection (FRI) reports.
• Verify that inspection reports are complete and that findings are clearly documented.
• Review inspection results against established quality standards and acceptance criteria.
• Identify failed inspections, significant defects, or concerns requiring further review.
• Escalate inspection failures to the Manager and support follow-up with the relevant factory or vendor.
• Maintain awareness of outstanding inspection issues and required follow-up.

Quality Issue Follow‑Up

• Coordinate follow‑up on quality issues identified through local inspections, TOP reviews, and overseas inspection reports.
• Communicate required actions and outstanding issues to vendors, factories, and relevant internal stakeholders.
• Monitor completion of agreed corrective actions and provide updates to the Product Quality Manager.
• Escalate unresolved or repeated issues as appropriate.
• Maintain accurate records of quality issues and follow‑up activities.

Quality Documentation & Systems

• Ensure inspection findings, TOP comments, and quality‑related information are accurately documented in the…