Senior Analyst, QA

We are seeking a Senior Analyst, Quality Assurance to lead quality assurance activities across Porter’s customer-facing and internal IT delivery teams. This role will focus on designing test strategies, executing complex test cases, and championing quality across the software delivery lifecycle.

As a Senior Analyst, Quality Assurance, this role will work alongside developers, product managers, business stakeholders, and automation engineers to ensure high-quality software deployments, mentor more junior QA team members, and drive continuous improvement in Porter’s testing practices.

• Prepare test strategies, plans, and cases for complex, cross-system releases, using AI tools (e.g., Claude, ChatGPT, AI-assisted test generation platforms) to accelerate coverage design and expand risk analysis
• Use AI to prepare, rank, and prioritize test cases across functional, regression, integration, exploratory, and user-acceptance testing, validating and hardening AI output before it enters the official test suite
• Investigate requirements with developers, product managers, and business stakeholders to identify quality risks, using AI to analyze specs, identify ambiguities, and prepare acceptance criteria for review
• Use AI to prepare test data and synthetic data across web, mobile, and API-driven systems, ensuring the generated data reflects realistic edge cases and regulatory constraints
• Investigate defects and prepare reproduction steps, severity ratings, defect clustering, and first-pass root-cause hypotheses using AI, for engineer follow-up
• Code and maintain automation scripts (Selenium, Playwright, Cypress) and API tests (Postman, Rest Assured) against established frameworks, using AI to accelerate drafting and refactoring; collaborate with automation engineers on framework-level changes and CI/CD integration
• Identify regression coverage gaps and prepare automated tests in-sprint to close them, and measure suite health (flakiness, runtime, coverage) with AI-assisted investigation
• Use AI to report release readiness signals, prepare go/no-go briefings, and prepare post-release quality assessments with prioritized recommendations
• Prepare guidance and share validated prompt patterns, validation techniques, and AI usage approaches with intermediate and junior QA analysts, including when AI output must not be trusted without human review
• Investigate production incidents using AI to analyze logs, correlate signals, and prepare timelines and root-cause narratives from a quality perspective
• Participate in Agile ceremonies (sprint planning, refinement, demos, retrospectives) and use AI to accelerate ticket refinement, estimation preparation, and retrospective analysis
• Research new AI tooling, prepare validated prompt patterns and workflows, and prepare approved uses for QA process documentation
• Actively participate in Porter's Safety Management System (SMS) including reporting hazards and incidents encountered in daily operations; understand, comply and promote the Company Safety Policy

• Concern for Safety: Identifying hazardous or potentially hazardous situations and taking appropriate action to maintain a safe environment for self and others.
• Teamwork: Working collaboratively with others to achieve organizational goals.
• Passenger/Customer Service: Providing service excellence to internal and/or external customers (passengers).
• Initiative: Dealing with situations and issues proactively and persistently, seizing opportunities that arise.
• Results Focus: Focusing efforts on achieving high quality results consistent with the organization’s standards.
• Fostering Communication: Listening and communicating openly, honestly, and respectfully with different audiences,…