Quality Compliance Technician

Salary Range: $50,000.00 To $60,000.00 Annually

We are a global leader in food & beverage ingredients.Pioneers at heart, we operate at the forefront of consumer trends to provide food & beverage manufacturers with products and ingredients that will delight their consumers. Making a positive impact on people and planet is all part of the delight. With a deep-rooted presence in the countries where our ingredients are grown, we are closer to farmers, enabling better quality, and more reliable, traceable and transparent supply.

Supplying products and ingredients at scale is just the start. We add value through our unique, complementary portfolio of natural, delicious and nutritious products. With our fresh thinking, we help our customers unleash the sensory and functional attributes of cocoa, coffee, dairy, nuts and spices so they can create naturally good food & beverage products that meet consumer expectations. And whoever we’re with, whatever we’re doing, we always make it real
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ofi
values in-person collaboration with colleagues – this is a fully onsite position where employees are expected to work their specific work schedule onsite.

Reporting to the ‘Quality Systems Manager, the Quality Compliance Technician supports food safety, quality, and compliance programs within our food manufacturing environment. Skilled in BRCGS, HACCP, GMP, documentation control, internal auditing, customer complaint management, and quality training. Ability to coordinate quality system activities, analyze quality metrics, support audits, and drive continuous improvement while maintaining a strong focus on food safety, regulatory compliance, and quality culture.

Strong organizational, communication, and cross-functional collaboration skills required. This position is based in Toronto, Canada.

- Position Responsibilities:

• Responsible for maintaining Documentation Control System.
• Responsible for the Customer and Consumer Complaint process including responses, investigations including work with other departments, metrics and reporting. This also involves contact with customers and consumers.
• Co-ordinating and training for the Internal Audit process including reporting non-conformances and tracking their resolution.
• Facilitating Quality training with staff.
• Participate & assist in audits. Includes reporting findings and follow-up on Corrective Actions.
• Assist in maintaining BRCGS systems including FSQM, Specifications, Audits, Risk Assessments etc.
• Manage the Quality Culture Plan tracking and organize training and activities such as Food Safety Day.
• Must be able to travel between local sites.
• Support equity, diversity, and inclusivity programs.
• Understand, apply and actively participate in maintaining product quality and food safety program practices including BRCGS, HACCP, QA / QC, GMP, Quality Systems, Sanitation and good hygiene practices.
• Understand, apply and actively participate in maintaining the Health and Safety program.
• Other duties as assigned.

• Food Science Diploma/degree or equivalent.
• Minimum 3 to 5 years work experience in Food Industry Quality Systems.
• Verbal and written interpersonal skills essential.
• Time management, good organizational skills – ability to work independently or in a team.
• Skilled in all Microsoft applications.
• Strict adherence to GMP, Food Safety and Personal hygiene policies.
• Multi-tasking & Memory Recall.
• Must understand and interpret instructions, directives and processes on a daily basis.
• Must be able to analyze data used in all trending reports.
• Maintain a high level of attention to detail and accuracy, looking for potential food safety and quality issues.
• Office/Manufacturing environment (heat, noise).
• PPE required in…