Quality Assurance Analyst - Temporary

Trew Knowledge is an award-winning digital marketing agency focused on delivering world-class, innovative solutions for some of the world’s largest Brands. As the only Canadian based Word Press VIP Gold Agency Partner, we proudly deliver solutions that leverage our innovative vision, technical prowess, and unmatched customer service. Founded in 2009, our global team of dedicated professionals align themselves with our clients’ particular business goals, creating a strategic roadmap to take our customer’s brand where they want it to be.

As we continue our evolution into an AI-native digital agency, we're embracing AI-powered tools and intelligent workflows that enable our teams to work smarter, deliver greater value, and continuously improve the way we build and manage digital solutions.

As a Quality Assurance Analyst for our team, you will be responsible for ensuring digital products and solutions meet high standards of quality, functionality, accessibility, usability, responsiveness and performance. You will be accountable for planning, executing, documenting, and improving quality assurance activities across websites, applications, integrations, and other digital products. This includes manual and automated testing, defect analysis, regression testing, API testing, cross-browser/device testing, accessibility validation, and release verification, as well as continuous improvement of QA processes and standards.

At Trew Knowledge, Quality Assurance Analysts leverage modern technologies, automation tools, and AI-assisted tools and workflows to improve testing efficiency, optimize quality processes, support delivery excellence, and contribute to scalable and innovative quality assurance practices across the organization. They work closely with cross-functional teams to identify risks early, validate requirements, resolve defects, and continuously improve QA practices.

This role requires hands-on experience with WPVIP migration projects, along with experience testing and managing client-facing service desk tickets.

• Analyze user stories, requirements, acceptance criteria, and technical specifications to determine testing scope, risks, and priorities.
• Create and execute test plans, test cases, checklists, and automated tests.
• Perform functional, regression, smoke, integration, end-to-end, exploratory, and UAT testing.
• Test across supported browsers, devices, screen sizes, and environments.
• Perform API testing and validation where applicable.
• Validate accessibility, responsiveness, usability, and basic performance requirements.
• Support shift-left testing by participating in refinement, sprint planning, and requirement discussions.
• Support release readiness and post-deployment validation.

• Develop, maintain, and execute automated tests for appropriate functional and regression scenarios.
• Contribute to automation frameworks and follow established coding and QA standards.
• Use AI-assisted tools for test generation, requirements analysis, test coverage, documentation, defect investigation, and test maintenance.
• Validate AI-generated outputs against business and technical requirements before use.
• Contribute to visual regression, intelligent test optimization, and AI-assisted testing initiatives.
• Evaluate emerging QA and AI technologies and recommend practical improvements.

• Identify, investigate, document, prioritize, and track defects and quality issues.
• Provide clear reproduction steps, expected and actual results, environment details, and supporting evidence.
• Collaborate with developers and stakeholders to investigate issues and validate fixes.
• Perform appropriate regression testing following defect…