Resident Manager

The Resident Manager is responsible for handling day-to-day resident and tenant requests, coordinating general property upkeep such as certain cleaning-related responsibilities, conducting showings, and supporting the Property Manager with onsite operational matters. As this position is a live-in position the Resident Manager will also be on site to help facilitate in emergency situations.

• Providing superior quality customer service dealing effectively and fairly with tenant requests and concerns on a timely basis, involving the Property Manager as needed;
• Attending to the tenant services phone line and email requests and ensuring response and follow up is provided up to completion;
• Proactively anticipating needs / issues and providing solutions to tenants and Property Manager concerns;
• Conducting suite inspections upon tenant move-in and move-out and determining what is tenant damage or reasonable wear and tear;
• Overseeing all aspects for rental of suites when they become vacant, including showing units to prospective tenants;
• Maintaining good tenant relations, handling and documenting tenant complaints and emergencies in the building which occur during, over, and above office hours;
• Providing emergency response and on-call assistance, as required; and
• Respectfully and capably representing the best interests of Peterson in all internal and external dealings.

• Demonstrating knowledge of the property building operations and systems to assess issues and provide accurate information to the Property Manager in resolving problems;
• Ensuring that service requests are logged appropriately;
• Attending to day-to-day management of the property;
• Maintaining interior and exterior appearance of the property;
• Cleaning of interior and exterior common areas including common hallways, service rooms, laundry room, stairs, exterior, and garbage areas;
• Ensuring all exterior areas of walkways leading to entrances and exits for residential and parkade, including ramps, are clean and free of dirt and debris, ice, and snow;
• Performing maintenance and minor renovations/repairs such as plumbing (sink & taps), heating, locks, fans, minor electrical, changing light bulbs, touch-up painting, caulking, changing locks, filing holes in walls, minor appliance repairs and moving appliances (i.e., fridges & stoves), etc.;
• Arranging, coordinating and supervising trades work such as carpet cleaners, painters, electricians, plumbers, etc. when necessary within budget and procurement policy parameters or with the approval of the Property Manager;
• Backing up security camera files on regular basis as well as viewing in the event of theft or damage to assist the police and/or property manager to determine cause or events of such an occurrence;
• Recommending type and quantity of maintenance supplies to be stocked;
• Following proper procedures for logging and dispatching service requests and work orders; and
• Assisting with researching quotes and other information for special maintenance and capital projects as directed by the Property Manager.

• Ensuring all rent cheques are received and pursue delinquent rents or NSF cheques;
• Serving Termination Notices, Rent Increase Notices, and other notices as approved by the Property Manager and in compliance with Residential Tenancy Act;
• Assisting with drafting and distributing letters, notices, contracts, and other correspondence related to the administration of the property;
• Ensuring parking and storage locker rules and regulations are strictly adhered to by the residential tenants and maintain up to date records of all infractions;
• Programming entry phone, programming and troubleshooting FOB system, when necessary;
• Maintaining up-to-date MSDSs for maintenance products and adhere by the work safe rules and regulations;
• Completing incident reports as per corporate policy; and
• Maintaining up to date tenant contact information and contractor information;
• Managing the distribution of parking stalls, storage lockers, and booking of boardroom or elevators;
• Assisting Property Managers with performing other related duties to better administer tenancies and the building;
• Assigning,…