Community Manager

Company Overview:

Kipling is one of Canada’s largest and most successful independent full-service property management companies. Our core focus is property management – both commercial and residential. With offices in Toronto, Kitchener-Waterloo, Calgary and Edmonton, Kipling currently manages over 28M square feet across 150 properties of various asset classes across Canada. Our reputation is built on trust, integrity, professionalism, and strong leadership, while our hands‑on approach allows us to focus on creating well‑managed and profitable investments for our clients:
Trusted partners managing your real estate investments.

Kipling is currently looking for a Community Manager to oversee a property located in Mississauga. This is a full‑time and permanent position. Reporting to the Property Manager, the Community Manager must have a service‑oriented approach, excellent communication skills, be willing to work flexible hours including month‑end requirements and be confident and comfortable as the building’s liaison with the residents and the community.

• Professionally and courteously handle all inquiries, feedback, complaints or concerns. Ensure a high level of resident relations is maintained through regular contact and proactive attention to resident needs
• Consistently focus on providing superior customer service
• Meet and interact with residents and prospective residents in a courteous and professional manner
• Foster a strong customer service culture among all staff
• Promote a strong sense of community
• Welcome and assist all residents and visitors in the office
• Answer and direct all incoming telephone calls in a courteous and professional manner
• Liaise with building staff and contract staff to resolve resident maintenance issues as expeditiously as possible
• Assist General Manager as required, including: typing, photocopying, formatting documents, telephone calls and preparing reports
• Complete other duties as assigned

• Encourage appointments or viewings with all prospective resident phone calls, online registrations, emails or walk‑ins
• Secure appointments and conduct property and show suite tours with all prospective residents
• Ensure all walk‑ins are provided with a property tour, including suite showings – an appointment is not required
• Engage in highest level of professional sales techniques to sell the property to prospective residents in order to obtain a commitment to lease
• Follow‑up with all prospective residents in order to overcome any objections, with an overall focus on obtaining a signed lease. These calls should be conducted within 24 hours of the initial contact.
• Regularly inspect upcoming suite availabilities prior to showing to prospective residents
• Ensure that all suites are returned to “rent ready” condition as soon as possible on becoming available
• Inspect all vacant units daily to ensure suites are in optimal condition for showings/appointments
• Negotiate leases to achieve optimum value for the property

• Review and submit changes to leasing reports as directed
• Complete and maintain a consistent and accurate traffic report and submit on a weekly basis
• Register all prospective residents using Yardi or other software as required
• Collect and complete all pertinent information on the lease application form and forward to the General Manager for approval; obtain the completed bank form, employment letters and cheques (or money orders) for first and last month’s rent
• Complete and/or monitor online background checks, complete and execute the signing of all leases, schedules, assignments, transfers and addendum forms according to established policies and procedures.
• Personally, notify all applicants of the General…