Reporting to the Director, Residential, this position will oversee a residential rental group in Toronto, with overall accountability for property operations, revenue growth, maintenance, resident service, and minor capital improvements. The role is focused on maximizing asset value through institutional-quality residential management, operational excellence, and strong resident relationships. The ideal candidate is a proactive, results-driven professional who thrives in a fast-paced and dynamic environments!
This is an onsite position located in Toronto, ON.
What You Will Do- Oversee day-to-day property operations, ensuring high standards ofservice, maintenance, and resident satisfaction.
- Manage resident relations, addressing requests, complaints, emergencies, and retention/lease renewal initiatives.
- Supervise, coach, andtrain site staff while supporting performance management and policy compliance.
- Manage property financial performance, including budgets, expenses, revenue, financial reporting, and capital planning.
- Oversee leasing, rent collection, arrears, applications, renewals, and resident move-in/move-out processes.
- Monitor market conditions, rental rates, competitors, and revenue opportunities to support property performance.
- Coordinate maintenance,repairs, capital projects, vendors, contracts, inspections, and preventative maintenance programs.
- Ensure compliance with legislation, company policies, health and safety standards, and emergency procedures.
- Maintain accurate property records and documentation, using property management systems and conducting regular audits.
- Support sustainability initiatives, including energy efficiency, environmental safety,and community engagement.
- Experience - 3+ years of related experience with residential property management, combined with a strong service ethic commitment.
- Education
- Preference for post-secondary education in real estate and/or CPM designation. - Computer Skills
- Intermediate skills in Microsoft Office: MS Word, Excel, and Outlook; knowledge of Yardi required. - Knowledge - A complete understanding of all applicable laws, legislation, and rights concerning resident / landlord relations.
Relationship Skills
- Strong verbal and written communication; builds effective relationships; professional, collaborative, discreet, and skilled in conflict resolution.
Professionalism
- Maintains a professional appearance and demeanor.
Organization & Multitasking
- Effectively manages deadlines, competing priorities, and change while maintaining accuracy and quality under pressure.
Decision Making
- Uses sound judgment, strategic thinking, and innovation to solve problems and adapt to change.
- Police Clearance- A criminal verification check is required for employment
BGO is a global leader in real estate investment management, partnering with more than 750 institutional clients to invest in and manage high-quality real estate across office, industrial, residential, retail, and hospitality sectors. With a presence in 28 cities across 12 countries, BGO combines deep local expertise with global reach to unlock value in real estate markets worldwide. As part of SLC Management and Sun Life, BGO brings the strength, scale, and trusted expertise of one of the world's leading financial services organizations.
At BGO, you'll be part of a collaborative team that values your growth, supports your success, and empowers you to make a meaningful impact. We offer a competitive total rewards package, including comprehensive benefits and an annual discretionary bonus. You'll work in a supportive, team-oriented environment with access to ongoing learning, mentorship, and professional development opportunities to help you grow your career.
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