Leasing Consultant - ROQ

Founded in 1988, and headquartered in Toronto, Tricon is one of North America’s preeminent rental housing providers. Tricon was one of the first movers to enter Toronto’s purpose-built rental apartment sector with scale in 2016 and is developing the highest quality multi-family portfolio in North America’s fastest growing city. Tricon is the leader and most active developer in the marketplace with a 6,000+ pipeline of new units.

At Tricon, we are reimagining rental living – Tricon properties are concentrated in prime downtown Toronto locations, and are defined by design excellence, signature resort-quality amenities, exceptional customer service, and lifestyle programming that fosters connections and builds community. To learn more, please visit:
Tricon Toronto.

The Leasing Consultant plays an important role in shaping the first impression of the community and helping future residents find a home that fits their needs. They are highly people-focused, combining sales, service, and relationship-building to create a welcoming, informative, and engaging leasing experience.

The Leasing Consultant is an integral part of the on-site team who helps bring the community to life by showcasing suites, amenities, and services in a way that is thoughtful and tailored to each prospective resident. They are polished, proactive, and comfortable balancing a warm customer experience with leasing goals, follow-through, and attention to detail.

ROQ City is located in Toronto's Moss Park neighbourhood at Richmond, Ontario and Queen Streets, with direct access to the Queen Streetcar and nearby bike routes. The property is close to Corktown, the Garden District, the Distillery District and St. Lawrence Market, with easy access to the downtown core.

• Respond to inquiries in a professional and timely manner, building rapport and understanding each prospective resident’s needs, preferences, and leasing requirements.
• Schedule and conduct property, amenity, and suite tours, presenting features, pricing, availability, and community services in a clear and engaging way.
• Follow up with prospective residents and guide them through the application and leasing process to support conversion.
• Build and maintain relationships with current residents, respond to resident inquiries, and partner with the site team on renewal and retention initiatives.
• Support lease discussions, promote resident referral programs, and maintain current knowledge of suite availability, layouts, pricing, amenities, and community features.

• Monitor the leasing path, common areas, model suites, and available suites to ensure they are clean, presentable, and aligned with property standards.
• Inspect upcoming suite availabilities prior to showings and communicate any deficiencies, maintenance concerns, or property issues requiring attention.
• Review advertisements for photography, content quality, and pricing accuracy.
• Conduct market surveys and stay informed on market conditions, competitor activity, pricing, and the broader competitive landscape.
• Monitor leasing activity and reporting to understand traffic, conversion, performance trends, and opportunities for improvement.

• Enter accurate and complete prospect and applicant information into the leasing system.
• Support move-in and move-out coordination, including elevator reservations, suite inspections, related documentation, and orientation where possible.
• Assist with marketing and leasing reports, including market rents, competitive activity, planned developments, and resident activity.
• Recommend ideas to improve leasing processes, customer experience, and…