Senior Property Manager

GWLRA is a leader in both the commercial and multi-residential real estate industries. We believe in generating value by creating vibrant, sustainable communities that engage, excite, and inspire. Our people live our values through the work they do and the results they deliver. Our core values are keeping our word, working better together and embracing diversity.

As Senior Property Manager, you will provide strategic leadership and operational oversight for a premier Class A office portfolio. Success in this role requires exceptional relationship management skills, a strong foundation in facilities and building operations, and the ability to understand how tenants and occupants utilize their workplaces to support their business objectives. You will build trusted partnerships with ownership, tenants, and internal stakeholders by aligning operational, facility, and service strategies with the evolving needs of the organizations occupying the buildings.

Reporting to the Director, Property Management, you will serve as a key relationship manager, fostering long-term partnerships through proactive communication, responsiveness, and a deep understanding of tenant operations. By understanding each organization's workplace requirements, business drivers, and operational priorities, you will ensure that building services, capital investments, and facility management programs support both ownership objectives and tenant success.

You will serve as a trusted partner to ownership representatives, executive occupants, tenants and internal business partners. Through proactive communication, sound judgement and disciplined execution, you will help create a consistently best-in-class workplace and property experience.

• Integrate facilities management best practices into daily operations, ensuring building services support tenant productivity, workplace experience, and operational effectiveness.
• Collaborate with tenant facility and workplace leaders to understand operational requirements and continuously improve service delivery and building performance.
• Balance operational excellence with a customer-focused approach that recognizes the unique needs of different tenant organizations.
• Lead the day-to-day management and operational performance of the assigned Class A office properties.
• Maintain an exceptional standard of building presentation, cleanliness, comfort, safety and functionality.
• Conduct regular property inspections, identify emerging risks or service gaps, and ensure timely resolution.
• Provide leadership and direction to Building Operations and service partners across all aspects of property operations.
• Ensure preventative maintenance, life-safety systems, security, cleaning and other building services are delivered consistently and effectively.
• Maintain strong operating procedures, service standards and escalation practices appropriate for a high-profile corporate environment.
• Identify and implement opportunities to improve building performance, service delivery and the occupant experience.
• Partner closely with internal stakeholders, including Leasing, Asset Management, Construction, Sustainability, Marketing, and Technical Services teams.

• Serve as the primary relationship manager for ownership representatives, executive stakeholders and key tenants.
• Build trusted relationships through accessibility, proactive communication, responsiveness, and strategic problem solving.
• Anticipate the needs of occupants and stakeholders, managing sensitive, complex, or high-profile matters with professionalism, discretion, and sound judgement.
• Lead the timely resolution of tenant and occupant concerns, coordinating across internal teams and service providers as required.
• Establish and uphold clear service standards that create a seamless and consistently best-in-class property experience.
• Seek and act on stakeholder feedback to strengthen service delivery and building performance.
• Develop a thorough understanding of tenant businesses, workplace strategies, operational requirements, and growth objectives to proactively align property services and facilities management programs with their needs.
• Establish regular engagement with key tenant stakeholders to understand emerging business challenges, occupancy trends, workplace initiatives, and service expectations.
• Act as a strategic advisor by identifying opportunities to enhance workplace functionality, operational efficiency, employee…