Community Manager

As Community Manager at The Roe, you will be at the center of the resident experience and day-to-day operations—bringing together service, team coordination and commercial awareness to help the community perform at its best.

You’ll have the opportunity to make a meaningful impact on how residents experience their home, how the onsite team works together, and how the property continues to evolve.

This is an  onsite position located in Toronto, ON.

What You Will Do:

Build strong relationships with residents, respond to concerns and service needs, and help create a welcoming and engaged residential community.

Oversee key day-to-day property administration including resident records, rent collection, arrears, notices, lease assignments and suite move-in and move-out processes.

Support occupancy and revenue performance through lease renewals, resident retention initiatives and leasing activities as required.

Coordinate suite inspections, resident follow-ups, work orders and service recovery, partnering with maintenance and other site teams to ensure issues are resolved promptly.

Plan and support resident events and initiatives that strengthen community engagement and enhance the overall resident experience.

Ensure property operations comply with applicable residential tenancy requirements, BGO policies, and health, safety, fire and life-safety standards.

Work closely with the Regional Property Manager and broader site team on operational priorities, staff support, vendor coordination and special projects.

Who You Are
Key Qualifications

College or university education in business, hospitality, property management or a related field.

3+ years of related experience in residential property management, hospitality or a comparable customer-focused environment.

Working knowledge of applicable British Columbia residential tenancy legislation and landlord-resident requirements.

Intermediate proficiency with Microsoft Word, Excel and Outlook.

Experience with Yardi or another residential property management platform is considered to be an asset

Other Skills and Behaviours:

A strong service mindset with an interest in creating resident experiences that build community and long-term satisfaction.

Strong written and verbal communication skills with the ability to work effectively with residents, colleagues, contractors and other stakeholders.

Ability to manage competing priorities, meet deadlines and maintain accuracy in a fast-paced onsite environment.

Experience leading, coaching or supporting team members.

Flexibility in hours to ensure availability for last day of each month & the first two to three days of the beginning of the month in order to accommodate the move-in-move-outs, trades and rent collection. Being able to handle emergencies occurring after regular office hours

Police Clearance: A criminal verification check is required for employment

Who We Are
BGO is a global leader in real estate investment management, partnering with more than 750 institutional clients to invest in and manage high-quality real estate across office, industrial, residential, retail, and hospitality sectors. With a presence in 28 cities across 12 countries, BGO combines deep local expertise with global reach to unlock value in real estate markets worldwide. As part of SLC Management and Sun Life, BGO brings the strength, scale, and trusted expertise of one of the worlds leading financial services organizations.

At BGO, you'll be part of a collaborative team that values your growth, supports your success, and empowers you to make a meaningful impact. We offer a competitive total rewards package, including comprehensive benefits and an annual discretionary bonus. You'll work in a supportive, team-oriented environment with access to ongoing…