Assistant Community Manager

Quad Real Property Group is a global real estate investment, development and operating company headquartered in Vancouver, British Columbia. Its assets under management are $98.5 billion. From its foundation in Canada as a full-service real estate operating company, Quad Real has expanded its capabilities globally for investments in equity and debt in both the public and private markets. Quad Real invests directly through operating platforms in which it holds an ownership interest and via programmatic partnerships.

Quad Real seeks to deliver strong investment returns while creating sustainable environments that bring value to the people and communities it serves. Now and for generations to come.

Quad Real:
Excellence lives here.

Reporting to the Community Manager, the Assistant Community Manager is responsible for the administration and leasing functions at the property. The Assistant Community Manager is responsible for the implementation and execution of resident relations and engagement programs, including the planning and follow-through of resident appreciation events.

• Perform the overall leasing and resident relations functions at the property, evaluating and monitoring metrics that include vacancy, sales, renewals, move-in, move-out, notices, etc.;
• Participate in the full leasing process; securing appointments to view the property and update/record activity in Yardi Voyager and Rent Café/CRM as applicable;
• Conduct property tours and show available suites to prospective residents and ensure standards as per Quad Real’s leasing policy are met when engaging with prospective residents;
• Maintain a comprehensive knowledge of the property, including availability of suite types and layouts, common areas and amenities of the building, surrounding neighborhood and value-added services provided;
• Conduct background checks, credit checks, and ensure timely notification is provided to all applicants of the application status;
• Facilitate the signing of all leases, schedules, assignments and addendum forms utilizing Yardi Voyager and Rent Cafe. Assemble and provide move-in packages to new residents using Yardi Voyager and Rent Café; and
• Communicate and work with Community Manager to ensure suites are delivered on time and as promised, providing move-in inspections and new home orientation with new residents.

• Conduct regular market surveys, analyzing competition and identifying market trends for the purpose of providing input and recommendations on pricing and strategy;
• Provide feedback and recommendations to Community Manager on rental rates, promotions and overall market conditions with a view to maximizing revenue at the property; and
• Establish and maintain relationships with community organizations, including local businesses that may add value to the Resident experience or result in increased traffic to the property.

• Ensure timely and accurate completion and entry of all leasing documentation, including application forms, Tenancy Agreements, renewal agreements, and other supporting documentation using Yardi Voyager and Rent Cafe;
• Issue and deliver notices such as:
  Violation Notice, Notice to End Tenancy, Notice to Enter, Notice of Renewals, by an approved method of service; and
• Maintain all resident information received in accordance with privacy rules and regulations.
• Support front desk functions, working out of the front desk vestibule or other designated area based on team schedules as assigned.

• Responsible for ensuring all property management policies, procedures, and operations are executed to Quad Real standards;
• Provide administrative support as required, including…