More jobs:
Job Description & How to Apply Below
As a Senior Manager in Research & Insights, you will shape customer strategies reporting directly to the VP of Customer. Your expertise in qualitative and quantitative methodologies will influence key business decisions will also manage a high-performing team and oversee the entire research lifecycle, ensuring actionable insights are embedded in our practices.
Key Responsibilities:
• Lead cross-functional research initiatives with enterprise-level impact
• Design, analyze, and report on NPS metrics and insights
• Transform research findings into engaging narratives for stakeholders
• Manage vendor relationships and research budgets effectively
• Collaborate across departments to align on research priorities
Requirements:
• 8–10 years in B2C research and insights roles
• Proven expertise with NPS measurement and survey optimization
• Strong stakeholder management and presentation skills
• Experience in the Canadian insurance industry is a plus
• Advanced proficiency in PowerPoint and Excel
Elevate research excellence by joining Aviva's Customer leadership team and driving meaningful insights.
#J-18808-Ljbffr
Note that applications are not being accepted from your jurisdiction for this job currently via this jobsite. Candidate preferences are the decision of the Employer or Recruiting Agent, and are controlled by them alone.
To Search, View & Apply for jobs on this site that accept applications from your location or country, tap here to make a Search:
To Search, View & Apply for jobs on this site that accept applications from your location or country, tap here to make a Search:
Search for further Jobs Here:
×