Research & Insights Manager at Aviva

Lead the Research & Insights function at Aviva Canada in a hybrid role. Drive impactful B2C and B2B research initiatives while guiding strategic decision-making throughout the organization.
As a Senior Manager in Research & Insights, you will shape customer strategies reporting directly to the VP of Customer. Your expertise in qualitative and quantitative methodologies will influence key business decisions  will also manage a high-performing team and oversee the entire research lifecycle, ensuring actionable insights are embedded in our practices.

Key Responsibilities:

• Lead cross-functional research initiatives with enterprise-level impact

• Design, analyze, and report on NPS metrics and insights

• Transform research findings into engaging narratives for stakeholders

• Manage vendor relationships and research budgets effectively

• Collaborate across departments to align on research priorities
Requirements:

• 8–10 years in B2C research and insights roles

• Proven expertise with NPS measurement and survey optimization

• Strong stakeholder management and presentation skills

• Experience in the Canadian insurance industry is a plus

• Advanced proficiency in PowerPoint and Excel
Elevate research excellence by joining Aviva's Customer leadership team and driving meaningful insights.
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