Research Analyst, Customer Experience

Job Description
We are looking for someone who is passionate about market research and motivated by a fast‑paced and challenging work environment. This is an excellent entry‑level opportunity for someone who is interested in starting a career in market research.

What You Can Expect To Be Doing

Manage the launching and ongoing maintenance of research studies

Creation and maintenance of technical specifications in proprietary software for study questionnaires

Quality check study questionnaires & perform in-depth quality checks at every stage of the process

Liaising with internal data collection teams, coding & data processing teams

Perform data verification

Identify and solve project issues as they arise

This might be the job for you if you have:

Completed bachelor's degree

Relevant project management and/or market research experience an asset

Outstanding verbal and written communication skills

Excellent problem solving, critical thinking and analytical skills

Proactive, "can do" attitude

High attention to detail: ability to balance overall project goal with key milestones and tasks

Advanced proficiency with MS Office Suite; specifically, PowerPoint and Excel

Self‑starter with superior organization skills who thrives in a deadline‑driven environment

Ability to juggle multiple projects and diplomatically respond to conflicting needs

Bilingual an asset, but not required.

In accordance with Ontario & British Columbia law, the estimated base salary for this role is $55,000. Your final base salary will be determined based on several non‑discriminatory factors which may include but are not limited to location, work experience, skills, knowledge, education and/or certifications.

What’s In It For You
At Ipsos you’ll experience opportunities for Career Development, an exceptional benefits package (including generous PTO, healthcare plans, wellness benefits), a flexible workplace policy, and a strong collaborative culture.

Commitment to Diversity
Ipsos recognizes the necessity of building an inclusive culture that values each employee’s individuality and diverse perspectives. We are committed to providing equal opportunity to all employees, creating an environment that promotes inclusion, and enabling employees from all walks of life to flourish.

Ipsos is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or any other protected class and will not be discriminated against on the basis of disability.

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