Manager, User Experience Research at RBC

Lead user experience research initiatives at RBC Insurance to enhance client and advisor interactions. Use qualitative and quantitative methods to inform design decisions for digital products.

As the Manager of User Experience Research on the Client Experience and Digital Design team, you'll conduct comprehensive research studies that shape product outcomes and improve service clarity. Collaborate with cross-functional teams—including designers and product owners—to ensure research insights drive actionable design changes. Your goal is to create user-friendly products for both clients and advisors navigating RBC's digital platforms.

Key Responsibilities:

• Lead user research initiatives for client-facing digital solutions

• Design and execute mixed methods research approaches

• Coordinate participant recruitment and manage sessions

• Present research findings to stakeholders effectively

• Influence design decisions with research insights

Requirements:

• Bachelor’s or master’s in psychology or related field

• 3 to 5 years of experience in UX research

• Proficient in various research methodologies

• Strong analytical and narrative skills

• Ability to work collaboratively with diverse teams

Apply your research expertise to transform user experiences at RBC Insurance and make a real impact.
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