Senior Manager, Consumer Insights

Overview

The Consumer Insights Senior Manager will play an important role in delivering high-quality research to clients, mostly focused on the US market. The role will focus on supporting Publicis agency clients while working on the Epsilon research team. This is an opportunity to be part of business growth for Epsilon and Publicis, by leading research projects from design to final deliverables.

The Senior Manager will report to the Senior Director of Consumer Insights and work closely with Co‑ordinator roles on the team for project execution. The Senior Manager will manage the full project cycle from designing study methodologies, developing questionnaires, and providing presentations and insights for the agency teams and clients.

• Lead primary research studies through the full research project cycle, including:
  • Scoping, research design and proposal development based on project needs
  • Design of questionnaire to align with learning goals
  • Lead analysis and reporting
  • Finalize results and key conclusions into client presentations
  • Liaison/communication with clients, internal teams and partners
• Support the CI Coordinator/Programmer on project execution tasks, including:
  • Survey testing before fieldwork, monitoring fieldwork, and communication with stakeholders related to fieldwork needs
• Co‑ordinate project timelines and deliverables with other team members, ensuring a strong coordination and organized approach for concurrent tasks from multiple projects
• Assist with department tracking and evolving processes as needed
• Ensure privacy and consumer data are handled per business needs
• Other projects as time permits

• 7 to 10 years experience in consumer quantitative research, survey design, analysis and reporting
• Very strong organization and project management skills
• Excellent attention to detail, accuracy and problem‑solving ability
• Experience working with cross‑functional teams
• Excellent written and oral communication skills
• Proactive working style, with flexibility to shift priorities based on departmental needs
• Strong skills with Excel and PowerPoint software for analysis and reporting
• Ability to learn quickly and take initiative

• Education/training in market research
• Work experience in a fast‑paced research supplier role or supporting agency teams
• Familiarity with Qualtrics is an asset

Transparency matters to us. The salary range for this position is CAD $90,700 – $129,500 per year. Actual compensation within this range will be based on a variety of factors, including relevant experience, knowledge, skills, and applicable certifications.

We do not use artificial intelligence (AI) tools to support parts of our hiring process, such as reviewing applications or analyzing resumes.

• Paid Time Off Policy (PTO), 12 paid holidays
• Paid sick time
• Parental/new child benefits
• Comprehensive health coverage, retirement plan with company match, professional development, employee recognition, charitable donation matching, employee assistance program and health awareness benefits

Epsilon is an Equal Opportunity Employer. Epsilon does not discriminate against applicants or employees in relation to all employment decisions, including hiring, based on actual or perceived race, age, sex or gender (including pregnancy), marital status, ethnic origin, ancestry, citizenship, disability, creed, colour, sexual orientation, gender identity or expression, or any other characteristic protected by applicable human rights legislation. Epsilon also prohibits harassment of applicants and employees based on any of these protected human rights grounds.

Epsilon is committed to providing applicants with an inclusive, barrier‑free and accessible workplace to support the applicant’s success. Should an applicant require accommodation during the recruitment process, for example as a result of a disability, please contact us at